Customer Support Representative ()

Summary, Scope, and Responsibilities

Description:

Customer Support Representatives are our first point of contact with our customers. All new Representatives begin as CSR’s and are tasked with learning our product in order to assist our customers who use it. There are many growth opportunities for successful CSR’s. They are afforded other opportunities as soon as they demonstrate their expertise with both our customers and product. As a CSR, you will be part of the Customer Support team and responsible for responding to incoming customer support requests via email, chat and telephone. You will provide non-technical support to answer inquiries customers may have with their subscription.

Temporary employees will be evaluated on their ongoing performance. Depending on business needs, they may be elligible to convert to full time, regular employment.

CCP (Credit Card Processing) CSR’s assist our sales team securing and processing customer subscriptions.

TCSR’s (Technical Support Reps) have the ability to demonstrate their technical expertise by assisting customers with more complex issues. There are currently 3 TCSR levels with increasing levels of complexity (and compensation).


 

Requirements/Responsibilities:


The Basics

Department:
Supervisor: Carbonite Inc.
Office Location: United States
Email:
Pay Grade:
Hours: 40 hours/week
Workers: 8

 

How to Apply:

Click on the link below

 


The Basics


Department:
Supervisor: Carbonite Inc.
Office Location: United States
Email:
Pay Grade:
Hours: 40 hours/week
Workers: 8

Qualifications, Requirements, and Responsibilities

Requirements



Reporting



Responsibilities