ILS: Senior Student Technology Assistant (S9842C)

Summary, Scope, and Responsibilities

The Senior Student Technology Assistant will be responsible for supervising the Help Desk Services Team in providing advanced technical knowledge within the department. The Senior Student Technology Assistant is also responsible for providing advanced customer and technical assistance to clients within the Bates College Community. He or she will work closely with Help Desk Services to provide superior assistance to the members of the college community. The Senior Student Technology Assistant will be responsible for troubleshooting and resolving issues related to mechanical, computer software, and software failures.

The Senior Student Technology Assistant must be responsible, reliable, mature, and have good communication skills. He or she must have an aptitude for providing excellent service, and the desire to learn and succeed. He or she must also be able to work in a high-paced environment. It is crucial that the Student Technology Assistant enjoys problem solving.

Specific responsibilities include, but may not be limited to:






The Basics

Department: Information and Library Services
Supervisor: Jeremy Riordan
Office Location: Ladd Library
Pay Grade: C
Hours: 8
Workers: 10-15

Qualifications, Requirements, and Responsibilities


REQUIRED: EXPERIENCE: Student must have previous experience as a Student Technology Assistant. This student must have extensive background in Macintosh and PC operations, including hardware, software, and networking. He or she must also have advanced experience supporting the Microsoft Windows Operating Systems family, the Microsoft Office Productivity family, Google Chrome, Gmail, Google Calendar and other applications within an academic environment. DESIRED: EXPERIENCE: The ability to work well with other people, including students, faculty and staff, and a willingness to take on new challenges, and familiarity with UNIX operating systems


Reports to: Greg Struve