Welcome to the IT Help Desk!

The IT Help Desk is the central location for all IT related support and questions. If you are looking for an answer to a problem, start here:

  • Check out our Frequently Asked Questions (FAQs).
    • You can search our FAQs or browse through the different categories.
  • If you are unable to find your answer, submit a service request.
    • This service is only available to current Faculty, Staff, and Students.
  • Anyone may also create a service request by emailing the IT Help Desk.

Training Tip of the Week – What’s in a Mouse Click

IT Help Desk – What’s in a Mouse Click

Friday, November 17, 2017

Many individuals use their mouse to perform a few basic tasks, from left-clicking and right-clicking to double-clicking and selecting text. By including a keyboard key to your mouse clicking, you can harness some additional features of your computer mouse that can add efficiencies and simplify some tasks while using your computer.

The following are some computer mouse tips and tricks that help you get the full potential of your computer mouse.

Shift Key and Mouse Click
By adding the Shift key to a left-click, you can select chunks of text without having to click and drag. Click at the start of the selection of text to place your cursor, then hold down the Shift key. Scroll to the end of your text selection and click again while holding down the Shift key. Release the Shift key once the text has been selected.

Ctrl Key and Mouse Left-Click
By holding down the Ctrl key and left-clicking, you can select multiple files or lines of text. If you are working with a list of files, you can select more then one file, and they don’t need to be in a particular order. Let’s say you need to copy and paste several files from one location to another. Access your files, hold down the Ctrl key, and click on the files you want to select. Release the Ctrl key and then perform a right-click. From the context-sensitive menu, you can then select an action to perform. You can also use this trick in a variety of applications, such as in Microsoft® Excel.

Selecting Text with a Double and Triple-Click
Any word can be selected by double-clicking the word. If you want to select the entire paragraph or sentence, click the left mouse button quickly three times anywhere in the sentence or paragraph. Accomplishing a triple-click can be a bit challenging, but with some practice, you’ll master this tip.

Double-Click and Drag
By double-clicking on a word and dragging, you can select entire words rather than selecting a single character at a time. This one can be a bit tricky. When double-clicking on a word, don’t lift your finger from the left mouse button on the second click and then with the button pressed down, begin to drag your mouse.

Use the Right-Click
Don’t forget about the right-click. Take full advantage of the right-click button any time you highlight text or a file. You’ll often find a context-sensitive menu that can provide you with some shortcuts, additional options, or information on what you are selecting. If you select a file or text, you can right-click that selected item, copy it, and then right-click anywhere else to paste it. In Microsoft® Word, right-clicking on selected text will reveal a context-sensitive menu that will provide you with access to some frequently used formatting options.

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Our Mission

To ensure that the technology services offered at the College are working in the most efficient and consistent manner for all employees and students.

Meetings and Collaboration

Members of the IT Help Desk Team meet during the following times to collaborate together in order to improve communication, efficiency, and to provide outstanding services to members of the Bates College Community.

Stand Up Collaborative Meetings: Monday, Wednesday, and Friday from 9:00am to 9:15am at the IT Help Desk in The George and Helen Ladd Library.

Weekly Staff Meeting: Wednesday’s from 3:00pm to 4:00pm at an off-site location.