Welcome to the IT Help Desk!

The IT Help Desk is the central location for all IT related support and questions. If you are looking for an answer to a problem, start here:

  • Check out our Frequently Asked Questions (FAQs).
    • You can search our FAQs or browse through the different categories.
  • If you are unable to find your answer, submit a service request.
    • This service is only available to current Faculty, Staff, and Students.
  • Anyone may also create a service request by emailing the IT Help Desk.

Training Tip of the Week – On The Go? Take Lynda With You! (01/19/2018)

Lynda – On The Go? Take Lynda With You!

Friday, January 19, 2018

Lynda.com offers online courses from technology training to subjects in professional and personal growth.  With over 5,000 course titles available, take an opportunity and visit Lynda.com! You can pick and choose particular content to customize your learning path, and you can also take it with you when you don’t have Internet access!

Lynda.com content is just not available to you through a web browser from any Internet-connected computer. If you are going to be traveling, jumping on an airplane to Brazil, or just heading to an area where you won’t have Internet connectivity, Lynda can go with you! With Lynda.com Apps, you have a variety of options to take Lynda.com courses/videos to continue with your professional and personal growth and development.

Lynda.com courses/videos can be viewed on a variety of devices with the Lynda.com App, including iOS iPhones/iPads/Apple TV, Android Smartphones/Tablets, Roku Devices, and through Apps for Microsoft Windows and Mac Computers. To get started, just visit the Lynda.com App Center.

Once you have the Lynda.com App downloaded and installed on your device, you can begin to download courses/videos to take with you on the go – no Internet connectivity needed!

Downloading Courses –

Desktop App (Microsoft® Windows and Mac Computers):

  • Log in to your Bates Lynda.com account via an Internet browser
  • Navigate to the course you would like to download
  • Click on the View Offline tab located under the video player
  • Click on the Start the Download button
    • If a pop-up box appears, select the Open Lynda.com Desktop App option.
      Your desktop App will open, and the course download will begin.


  • Log in to the Lynda.com App
  • Navigate to the course you would like to download
  • Tap on the Download icon located in the upper right corner of the page
  • Tap on Download Entire Course


  • Log in to the Lynda.com App
  • Navigate to the course you would like to download
  • Tap the Download button located beneath the video player
  • Tap Download all
Need assistance with creating a personalized learning track or need a bit of guidance with exploring through all the offerings available on Lynda.com? Submit an online one–to–one training request, and we’ll meet with you and help you get acquainted with Lynda or attend one of our open lab sessions!

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Our Mission

To ensure that the technology services offered at the College are working in the most efficient and consistent manner for all employees and students.

Meetings and Collaboration

Members of the IT Help Desk Team meet during the following times to collaborate together in order to improve communication, efficiency, and to provide outstanding services to members of the Bates College Community.

Stand Up Collaborative Meetings: Monday, Wednesday, and Friday from 9:00am to 9:15am at the IT Help Desk in The George and Helen Ladd Library.

Weekly Staff Meeting: Wednesday’s from 3:00pm to 4:00pm at an off-site location.