Welcome to the IT Help Desk!


Class of 2021

IT Help Desk Team welcomes your arrival to Bates! Please visit our First Year Student IT Information web page for information on preparing for your arrival to campus. Commonly asked questions about Usernames, User IDs, Passwords, and PINs, can also be found on the First Year IT Information web page.


The IT Help Desk is the central location for all IT related support and questions. If you are looking for an answer to a problem, start here:

  • Check out our Frequently Asked Questions (FAQs).
    • You can search our FAQs or browse through the different categories.
  • If you are unable to find your answer, submit a service request.
    • This service is only available to current Faculty, Staff, and Students.
  • Anyone may also create a service request by emailing the IT Help Desk.

Training Tip of the Week – Navigate to Common Pages on Bates Website

Bates Web – Navigate to Common Pages on Bates Website Quickly and Efficiently

Friday, June 23, 2017

Do you have trouble with remembering the web address of some commonly accessed web pages on the Bates website, such as the Garnet Gateway or the Bates Directory? Do you have to click on multiple links to get to some of these web pages? Or maybe you’re on a smartphone and know the web address of the web page you want to view, but there are so many characters to type on that tiny keyboard, it’s going to take you forever.

Save yourself all of that typing and time by using Short Links that are associated with the Bates website. All you have to do is visit the Bates home page at “www.bates.edu/” and append a few letters after the “/”. Heck, even save yourself some more typing and time by eliminating the “www” at the beginning of the Bates home page web address – all you need is the “bates.edu/”.

By using Short Links, all you have to do is remember the mnemonic letter or letters associated with the Common Name of that web page. For example, remember the letter “d” for Directory, “g” for Garnet Gateway, “e” for email, “m” for Dining Menu, and so on. By using “bates.edu/d” will take you to the Bates Directory, using “bates.edu/g” will get you to the Garnet Gateway and, “bates.edu/m” will get you the Dining Menu.

The Bates Communications Office (BCO) has published a list of Short Links associated with some commonly accessed web pages. Visit the Short Links web page to see a complete list of Short Links or better yet, use the “sl” Short Link.

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Our Mission

To ensure that the technology services offered at the College are working in the most efficient and consistent manner for all employees and students.

Meetings and Collaboration

Members of the IT Help Desk Team meet during the following times to collaborate together in order to improve communication, efficiency, and to provide outstanding services to members of the Bates College Community.

Stand Up Collaborative Meetings: Monday, Wednesday, and Friday from 9:00am to 9:15am at the IT Help Desk in The George and Helen Ladd Library.

Weekly Staff Meeting: Wednesday’s from 3:00pm to 4:00pm at an off-site location.