Welcome to the IT Help Desk!

Preventative Network Maintenance

The Preventative Network Maintenace scheduled for Saturday, August 19, 2017, from 6:00am to 2:00pm is now complete. If you experience any computing issues, please report them to the Bates College IT Help Desk.

The IT Help Desk is the central location for all IT related support and questions. If you are looking for an answer to a problem, start here:

  • Check out our Frequently Asked Questions (FAQs).
    • You can search our FAQs or browse through the different categories.
  • If you are unable to find your answer, submit a service request.
    • This service is only available to current Faculty, Staff, and Students.
  • Anyone may also create a service request by emailing the IT Help Desk.

Training Tip of the Week – Managing Contacts

G Suite – Managing Contacts

Thursday, August 17, 2017

Have you ever looked at your Bates G Suite Contacts and wondered why you have so many contacts collected and how they got there?

There is an option in your Bates Gmail account that is set as the default option and will automatically add someone to your Bates G Suite Contacts that you email for the first time (When I send a message to a new person, add them to Other Contacts so that I can auto-complete to them next time). The following two tips will explain how you change that option and how to find and merge duplicate contacts.

Disabling the Automatic Adding of Contacts:

  • Login to your Bates G Suite Account:
  • Settings:
    • On the top-right, click on the Settings Gear
    • From the drop-down menu, click Settings
    • From the General tab, scroll-down to the Create contacts for auto-complete section and click on the radio button for the I’ll add contacts myself option
    • Scroll to the bottom of the page and click on the Save Changes button

Accessing your Contacts and Finding & Merging Duplicates:

  • While in your Bates Gmail accountclick on the G Suite App Launcher, located on the top-right, and click on the Contacts icon to view your Bates G Suite Contacts
    • You may need to scroll down your list of Apps to see the Contacts icon
  • On the top-left of your contacts list, you will see a More button, click on the button to reveal a drop-down menu with additional options
  • Click on the Find and merge duplicates… option
  • A window will pop-up with a list of contacts that contain duplicate information. Click on the Merge button to merge the individual contacts containing duplicate data

Did you find this IT Training Tip Helpful?

Our Mission

To ensure that the technology services offered at the College are working in the most efficient and consistent manner for all employees and students.

Meetings and Collaboration

Members of the IT Help Desk Team meet during the following times to collaborate together in order to improve communication, efficiency, and to provide outstanding services to members of the Bates College Community.

Stand Up Collaborative Meetings: Monday, Wednesday, and Friday from 9:00am to 9:15am at the IT Help Desk in The George and Helen Ladd Library.

Weekly Staff Meeting: Wednesday’s from 3:00pm to 4:00pm at an off-site location.