Welcome to the IT Help Desk!

Technology Training Assistance

Technology Training Assistance is now available in Ladd Library on Wednesday mornings from 8:00am to 12:00pm and on Thursday afternoons from 1:00pm to 5:00pm. Stop by and ask our Instructional Support Manager located at the Reference Desk your “how to” questions and he would be glad to assist you.

The IT Help Desk is the central location for all IT related support and questions. If you are looking for an answer to a problem, start here:

  • Check out our Frequently Asked Questions (FAQs).
    • You can search our FAQs or browse through the different categories.
  • If you are unable to find your answer, submit a service request.
    • This service is only available to current Faculty, Staff, and Students.
  • Anyone may also create a service request by emailing the IT Help Desk.

Training Tip of the Week – What’s Your Favorite iPhone/iPad App?

iOS – What’s Your Favorite iPhone/iPad App?

Thursday, September 21, 2017

This week’s IT Training Tip of the Week takes a bit of a different twist. As IT Professionals and iPhone Users, we are often asked – “What is your favorite iPhone/iPad App?” So, with Apple’s recent release of iOS 11iPhone 8, and iPhone X, I thought this would be the perfect opportunity to share with you a list of Favorite iOS Apps from the IT Help Desk & Classroom Technology and Event Support Team’s.

Lee DesiderioInstructional Support Manager
Amazon – Shopping made easy  |  3.5 Stars  |  Free  |
Known for its colossal shopping catalog, Amazon packs a variety of the features and functions into this ample app, whether you’re buying gifts, tracking orders, scanning products, or tap the mic icon and use Alexa to play music, shop, tell jokes, listen to eBooks and more.

Keith HordTechnology Support Specialist
Fantastical 2 for iPhone – Calendar and Reminders  |  4.5 Stars  |  $4.99  |
Fantastical 2 is the award-winning calendar app with features such as natural language parsing, reminders, a beautiful week view, and much more!

Ben LizzotteSenior Audio Visual Analyst
Downcast  |  4.0 Stars  |  $2.99  |
A powerful, complete, and easy to use podcast player that will help you manage and listen to podcasts the way you want to.

Ben PinkhamAudio Visual Analyst
DraftKings: Daily Fantasy Football, Baseball, Golf  |  4.5 Stars  |  Free  |
DraftKings brings you daily and weekly fantasy contests in football, baseball, basketball, hockey, golf, soccer and auto racing for real cash prizes!

Jeremy RiordanService Desk Team Lead
Flipboard: News For You  |  4.5 Stars  |  Free  |
Flipboard organizes the world’s stories, so you can get the best news for all your passions in one place. There’s something for everyone – from photography to productivity, travel to technology, fashion to food. And with everything in one place, reading, collecting, and sharing stories has never been easier…or more beautiful.

Bruce SoperTechnology Support Specialist
Cesium Music Player  |  4.5 Stars  |  $1.99  |
Take control of your music with intuitive controls, customizable interface and beautiful design.

Nate SturtevantTechnical Support Specialist
Overcast  |  4.5 Stars  |  Free  |
A powerful yet simple audio podcast player, with features such as Smart Speed, Voice Boost, and Smarter Playlists to help you listen to more podcasts in more places, try new shows, and completely control your experience.

Scott TinerAssociate Director for Client Services
Golfshot: Golf GPS + Scorecard + Handicaps  |  4.0 Stars  |  Free  |
Like a personal caddie on the course, Golfshot gives you accurate GPS yardages to targets and hazards, rich scoring and shot tracking, detailed statistics, entire course flyover previews and club recommendations.

App Descriptions, Star Ratings, and Costs were obtained from the iTunes App Store on Wednesday, September 20, 2017.

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Our Mission

To ensure that the technology services offered at the College are working in the most efficient and consistent manner for all employees and students.

Meetings and Collaboration

Members of the IT Help Desk Team meet during the following times to collaborate together in order to improve communication, efficiency, and to provide outstanding services to members of the Bates College Community.

Stand Up Collaborative Meetings: Monday, Wednesday, and Friday from 9:00am to 9:15am at the IT Help Desk in The George and Helen Ladd Library.

Weekly Staff Meeting: Wednesday’s from 3:00pm to 4:00pm at an off-site location.