Welcome to the IT Help Desk!

The IT Help Desk is the central location for all IT related support and questions. If you are looking for an answer to a problem, start here:

The Upgrade to Banner 9 Was Successful!

A Few Important Items to Note:

  • The link to Banner remains the same – banner.bates.edu. This leads to Banner 9. You will need to utilize Duo (multi-factor authentication) in order to login to your Banner 9 account. If you have not attended a training class, check your e-mail as there are some this week.
  • Please remember to sign out of Banner when you are done using it.
  • The timeout for inactivity is 2 hours.
  • If you have budget responsibility and have been using the FYIBDST page/form. This page/form is no longer available. In Banner 9, use the FGIBDST page/form.
  • If you experience any problems, please let us know ASAP. Feel free to call a member of the Systems Development & Integration Team or IT Help Desk. We want to solve your problems!
  • Check out our Frequently Asked Questions (FAQs).
    • You can search our FAQs or browse through the different categories.
  • If you are unable to find your answer, submit a service request.
    • This service is only available to current Faculty, Staff, and Students.
  • Anyone may also create a service request by emailing the IT Help Desk.

  • Our Mission

    To ensure that the technology services offered at the College are working in the most efficient and consistent manner for all employees and students.

    Meetings and Collaboration

    Members of the IT Help Desk Team meet during the following times to collaborate together in order to improve communication, efficiency, and to provide outstanding services to members of the Bates College Community.

    Stand Up Collaborative Meetings: Tuesday’s and Thursday’s from 9:00am to 9:15am at the IT Help Desk in The George and Helen Ladd Library.

    Weekly Staff Meeting: Wednesday’s from 3:00pm to 4:00pm at an off-site location.