Welcome to the IT Help Desk!

The IT Help Desk is the central location for all IT related support and questions. If you are looking for an answer to a problem, start here:

  • Check out our Frequently Asked Questions (FAQs).
    • You can search our FAQs or browse through the different categories.
  • If you are unable to find your answer, submit a service request.
    • This service is only available to current Faculty, Staff, and Students.
  • Anyone may also create a service request by emailing the IT Help Desk.

CAB* – Don’t Trust Links

Friday, December 14, 2018

When browsing the Internet or reading your email messages, always be cautious before clicking on links. With some links, you may not always end up where you are expecting! Hackers, Spammers, and individuals seeking to gain your information through Phishing may disguise links with a different web address (URL) that can lead you to someplace intended to capture your information (usernames, passwords, identity/personal information) with the intent of doing harm.

Remember these three simple words BEFORE you click on a link – “Hover to Discover!” Before clicking on a link, hover over it with your mouse and pay special attention to your web browser’s status bar1. When hovering your mouse over a link, the status bar will reveal the true URL you will be accessing by clicking on the link. Using the two examples below, the links look completely identical and by clicking on them should bring you to The Quad on the Bates website, but if you “Hover to Discover!” your browser’s status bar will reveal two different URL’s. By “Hovering to Discover!” on a link before clicking on it, you will be able to determine if the link is real or a trick.

“Hover to Discover!”
Real Fake
quad.bates.edu  quad.bates.edu
Clicking on the link will bring you to The Quad  Clicking on the link will bring you to the IT Help Desk

1Generally, a web browser’s status bar is located on the bottom left of your web browser’s window.

If you are using Safari on the Mac, you may need to reveal the status bar. To do so, launch Safari on your Mac. From the Safari menu, click on View, and then from the drop-down menu, click on Show Status Bar.

Before clicking on a web or email link, always remember to “Hover to Discover!”

*CAB – Cyber Aware Bobcat

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Our Mission

To ensure that the technology services offered at the College are working in the most efficient and consistent manner for all employees and students.

Meetings and Collaboration

Members of the IT Help Desk Team meet during the following times to collaborate together in order to improve communication, efficiency, and to provide outstanding services to members of the Bates College Community.

Stand Up Collaborative Meetings: Tuesday’s and Thursday’s from 9:00am to 9:15am at the IT Help Desk in The George and Helen Ladd Library.

Weekly Staff Meeting: Wednesday’s from 3:00pm to 4:00pm at an off-site location.