Welcome to the IT Help Desk!


Walk-Up Visitors to the IT Help Desk in Ladd Library

When visiting the IT Help Desk in Ladd Library, you may see a new sign at the entrance of the professional staff area. We want to make sure we are providing our customers with the highest level of service and by eliminating distractions our customers have our complete and undivided attention when visiting us!


The IT Help Desk is the central location for all IT related support and questions. If you are looking for an answer to a problem, start here:

  • Check out our Frequently Asked Questions (FAQs).
    • You can search our FAQs or browse through the different categories.
  • If you are unable to find your answer, submit a service request.
    • This service is only available to current Faculty, Staff, and Students.
  • Anyone may also create a service request by emailing the IT Help Desk.

Training Tip of the Week – Insert Sample/Filler Text

Microsoft Office – Insert Sample/Filler Text

Friday, July 21, 2017

When working with a document in Microsoft Word, there may be times when you need some sample/filler text to use as a placeholder or to assist you with formatting a particular layout.

Rather than using copy and paste to add text, in Microsoft Word (Windows/Mac) there is a function that you can use that will automatically generate sample/filler text for you.

To insert sample/filler text anywhere in your document, type in the following command at the location in your document where you want the text to begin:

=rand()

You can even fine-tune the command to specify how many paragraphs and lines to add. Just format the command as follows:

=rand(p,l)

p = Number of Paragraphs
l = Number of Lines

If you wanted to generate 5 (p)aragraphs with 10 (l)ines in each paragraph, you would format the command as follows:

=rand (5,10)

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Our Mission

To ensure that the technology services offered at the College are working in the most efficient and consistent manner for all employees and students.

Meetings and Collaboration

Members of the IT Help Desk Team meet during the following times to collaborate together in order to improve communication, efficiency, and to provide outstanding services to members of the Bates College Community.

Stand Up Collaborative Meetings: Monday, Wednesday, and Friday from 9:00am to 9:15am at the IT Help Desk in The George and Helen Ladd Library.

Weekly Staff Meeting: Wednesday’s from 3:00pm to 4:00pm at an off-site location.