Classroom Technology – Classroom Help is On its Way!

Thursday, February 23, 2017

All of the classrooms at Bates that contain technology are equipped with a Crestron Technology Control Panel. These control panels allow individuals to control the technology in each of these classrooms – from powering on/off projectors, lowering/raising projection screens, controlling DVD/Blu-ray players to controlling classroom conference phone systems and classroom capture camera/recording systems. Some of these control panels are even configured to lower/raise room window shades and adjust room lighting.*

Sometimes the technology in a classroom may not be working as anticipated or you may need assistance with using the technology. With a press of one button, on these Crestron Technology Control Panels  – Classroom Help is On its Way!

All of the Crestron Technology Control Panels are equipped with a HELP button. Press it once and follow a couple of prompts. Within 5 minutes a member of the Classroom Technology Team will arrive at your classroom to provide you with assistance.

Interested in scheduling a one-to-one tutorial on how to use the technology in a classroom you will be using? Submit a Classroom Technology Training Request, and one of our Classroom Technicians will gladly meet with you beforehand in the classroom you will be utilizing.

*Not all the technology described is available in all classrooms.

Community Announcement –Telephone Outage

Tuesday, February 21, 2017

There will be a brief interruption to telephone service tonight, Tuesday, February 21, 2017, beginning at 5:05pm. System downtime should not exceed 30 minutes.

There will be NO telephone service on campus during this period.

IT Help Desk – Winter/February Recess Hours

Monday, February 20, 2017

This week the IT Help Desk will be open reduced hours during Winter/February Recess (Saturday, February 18, 2017 – Sunday, February 26, 2017). Please visit our Winter/February Recess Hours.

IT Help Desk – Statistics Reporting

Monday, February 20, 2017

We have expanded the IT Help Desk Daily Statistics reporting to now include the Number of Tickets Closed on a Daily Basis. Visit our statistics page or statistics archive to see how we are doing and view our daily statistics on:

  • Number of Voicemail Messages Received
  • Number of Classroom Technology Calls Received
  • Number of Daily Tickets Closed
  • Number of Daily Tickets Opened
  • Average First Response Time

OS (Win/Mac) – Keyboard Shortcuts

Thursday, February 16, 2017

Are you the type of person that prefers using the keyboard instead of the mouse? Or maybe you’re just not sure what keyboard shortcuts are available to you for your specific operating system. By using keyboard shortcuts, you can be more efficient and faster with using your computer and navigating through your applications rather than having to reach for your mouse each time. The following is a list of some of my favorite and most used keyboard shortcuts:


F2 Rename File
ALT + F4 Close an Application
CTRL + A Select All
CTRL + F Find/Seach
CTRL + ESC Open the Start Menu
CTRL + Arrow Keys Highlight/Select Text (Words)
Shift + Arrow Keys Highlight/Select Text (Characters)
Shift + Delete Bypasses the Recycle Bin and Perminately Deletes the File
Windows Key + E Open File Explorer
Windows Key + L Lock Computer/Desktop
Windows Key + M Minimizes All Open Applications


Command + A Select All
Command + M Minimize an Application Window
Command + Q Quit/Close and Application
Command + Space Bar Open Spotlight Search
Command + Tab Switch Between Applications
Command + Shift + 3 Take a Screen Shot of your Entire Screen
Command + Shift + 4 Take a Screen Shot of what you Select on your Screen
Command + Option + ESC Force Quit a Mac Application
Command + Option + H + M Hide/Minimize Everything on your Desktop
Select File + Space Bar Allows you to Preview a Document/File

Service Announcement – Inclement Weather

Monday, February 13, 2017

The Bates College IT Help Desk and all other IT Operations will be closed today due to inclement weather. To report a technology issue, you may submit an online service request, email us, or leave us a voicemail message at (207) 786-8222/x8222.

G Suite – What is Google Drive?

Friday, February 10, 2017

As part of the Bates G Suite of services provided by Google, Google Drive is a file storage service that allows you to save and share files. With your Bates Google Drive account, you have an unlimited amount of storage space and you can store any type of file.

Once you upload files to your Bates Google Drive account, they are accessible from just about anywhere, since they reside in the Google Cloud. You can access your Bates Google Drive account from a web browser, a folder on your computer (once you have downloaded the Google Drive Application), or from your mobile device.

Files that are stored in your Bates Google Drive account can be easily shared (and unshared) with other individuals. So if you have a file that needs to be shared, consider saving it to Google Drive and sharing it, rather then sending it as an attachment in an email.

To access your Bates Google Drive account, start by logging into your Bates Gmail account. Once logged in, click on the Google Application Launcher Menu (Google Application Launcher) located on the upper right side of your Window. A drop down menu will appear, click on the  Drive icon (Google Drive).

There are many other features available to you in your Bates Google Drive account. To learn more visit: Get started with Google Drive that can be found on the Google Help website.

Note: You may see references to a 15 GB storage capacity, this is a limit imposed on Personal G Suite accounts and is not applicable to your Bates G Suite account.

Service Announcement – Inclement Weather

Thursday, February 9, 2017

The Bates College IT Help Desk and all other IT Operations will be closing at 2:00pm today due to inclement weather. To report a technology issue, you may submit an online service request, email us, or leave us a voicemail message at (207) 786-8222/x8222.

CAB* – Web Browsing (HTTP vs. HTTPS)

Friday, February 3, 2017

Image a scenario where you connect your laptop computer to a public or free Wi-Fi hotspot, then open your web browser and connect to your bank, email, and other websites that contain sensitive information about you. Then, hand over your laptop to a complete stranger for 30 minutes and walk away for that period giving them full access to all of the websites you have open.

In reality, you wouldn’t do this (I hope!), but when you are visiting websites that are using an “HTTP” rather than an “HTTPS” connection, you are opening up a greater opportunity for an individual looking to steal or sniff your private information the ability to do so! Whenever possible, connect to websites that provide you with an “HTTPS” connection, especially when communicating private, sensitive, or confidential information, such as banking transactions, online purchases (credit card numbers), or websites that may require your social security number. And NEVER type in your password on a website that is not utilizing an “HTTPS” connection.

The “S” in “HTTPS” stands for “Secure.” So then next time you are utilizing your web browser and cruising around the Internet, pay particular attention to your browser’s address bar and make sure you are connecting to websites that are using “HTTPS” rather than “HTTP,” – particularly when providing private, sensitive, or confidential information!

The next time you access your Bates email account via a web browser, check out the address bar and you will see that you are interacting with the website in a Secure way because of the “HTTPS” at the beginning of the web address.

*CAB – Cyber Aware Bobcat

IT Help Desk – View Our Statistics

Thursday, February 2, 2017

In an effort to provide transparency about the IT Help Desk, its operations, and service expectations, we are now publishing our daily statistics. Want to know on average how long it takes for us to respond to your contact with us or how many phone calls placed to the IT Help Desk are going to voicemail – it’s all in a convenient place for you to check out!

Service Announcement – Intermittent Network Issues

Thursday, February 2, 2017 @ 9:55am – No new updates.

Wednesday, February 1, 2017 @ 9:37am – We are working with one of our vendors to resolve this issue. We will continue to post updates as we receive additional information.

Wednesday, February 1, 2017 @ 8:30am – Status update pending.

Tuesday, January 31, 2017 @ 3:07pm – Information and Library Services is aware of intermittent network issues today, 1/31/17.  Our networking team is working on the issues.

Community Announcement – Broadcast Text Message Sent This Afternoon

Thursday, January 26, 2017

Earlier today you may have received a text message that read:

BATES COLLEGE: You are subscribed to receive text alerts. Reply HELP for help, STOP BATES to cancel. Msg&data rates may apply.
This was a legitimate message from the company that provides our emergency messaging.  In order to be compliant with FCC regulations, we must offer an option to opt out of this service.  Today’s message was that option.  We encourage you not to opt out, as this service provides us a fast way to get in touch with the community in the event of an emergency.  We were not aware this message was going to go out today.

G Suite – Unsend a Bates Gmail Message

Thursday, January 26, 2017

Have you ever been in a situation where you wish you could unsend an email message? The Undo Send feature in Bates Gmail allows you to recall a sent email message for up to 30 seconds after you have clicked on the Send button. If you forgot to add an attachment or have second thoughts about the email message you just sent, use the Undo Send feature!

Additional information about: Send or unsend Gmail messages can be found on the Google Help website.

Note: When using the Undo Send feature, once your set cancellation period (5, 10, 20, 30 seconds) has expired, there is no way to recall the message or to remove it from a recipient’s Inbox.


Community Announcement – Phishing Scam

Friday, January 20, 2017

I am writing to inform you of a Phishing Scam that is affecting other small Liberal Arts colleges that use the Google suite of web services. The scam starts with an email from another user at the college. There is an attachment in the message. When one clicks on it a screen will pop up asking the user to sign into Google that will look like this:

The only giveaway that this is a scam can be found in the address bar:

The “data:text/html,” part of the address is a sign that the url has been spoofed (a false address that sends your login credentials to the scammers). A legitimate sign in page will also have a green lock icon:

The safest place to sign into your Bates email is either, or by using the Email link on

Microsoft Office – Customize the Microsoft Office Ribbon

Friday, January 20, 2017

The Microsoft Office Ribbon was first introduced with the release of Microsoft Office 2007. Its design replaced the menus and buttons that were once used to navigate through various options and selections. The Microsoft Office Ribbon is a set of toolbars at the top of the window in Microsoft Office programs that is designed to help you quickly and easily find the commands that you use to complete a task. A feature with the Microsoft Office Ribbon is its ability to be customized. Tabs, Groups, and Buttons can be moved, removed or added depending on the features you use the most. Additional information about Customizing the Ribbon in Microsoft Office can be found on the Microsoft Support website.

Community Announcement – Banner Outage

Thursday, January 12, 2017

On Saturday, January 14, 2017 from 6:00am to 10:00am, Information and Library Services will be performing an upgrade to the Banner Administrative System.

During the upgrade, the following services will be unavailable:
• Banner
• Garnet Gateway
• Document Management
• Hyperion
• Argos
• Degreeworks

G Suite – System Status

Tuesday, January 10, 2017

Did you know that you check the system status of G Suite Services? Through the G Suite Status Dashboard, you can view performance information for Google Servers.

G Suite Calendar Tips and Tricks – Appointment Slots

Monday, January 9, 2017

In Google Calendar you can create appointment slots so individuals can schedule time with you during hours you have designated. As an example, a faculty member can block off a period of time in their Google Calendar, and further, separate that time into individual slots for office hours. A URL can then be shared with students, and the student can then select a time slot to meet with their professor. Google Calendar then automatically updates the faculty member’s calendar and the student’s calendar with the appointment. Additional information can be found at: Using Google Calendar Appointment Slots.

Community Announcement – Email Phishing Attempts

Friday, December 16, 2016

In light of recent email messages that attempt to collect your Bates username and password, Information and Library Services would like to offer some tips on what to look for in email messages to determine if they are legitimate or not.

– Protect Yourself – We will never send you a message asking you to verify your account information or password. We do not need your password in order to manage your Bates accounts or provide you service.

– Signature – Messages from Bates Help Desk Services will always contain a standard signature at the bottom of the message detailing our contact information and hours. We will also self identify as Help Desk Services, never some permutation like “helpdesk” or “support team”.

– Accountability – Messages that we send to campus will always be signed at the bottom by an identifiable member of Information and Library Services. Likewise the reply address will always be to another Bates email address ( never to an outside address.

– Verification – Notices of campus wide events or announcements will also be posted in the News section of the ILS web site. ( To verify the authenticity of a message, make sure it also appears on this web page.

– Unique Cases – There are some messages that are sent by our automated systems to remind you of important things like password expiration. While these may not be from a specific individual, they will always be from a Bates address. The instructions in the message will provide you with additional information on how you should proceed starting from the Bates home page.

– If you accidentally shared your Bates Username and Password, please change your password As Soon As Possible! Login to Password Manager and change your Bates password by following these directions.

1) Go to the Bates College home page, and in the lower right corner, click on the “A-Z Index”.
2) In the “P” section, click on “Password Manager”.
3) Login with your current Bates username and password.
4) Select the “Change Password” option along the top menu and create a new Bates password.

As always, if there are any questions, please feel free to contact us!

Community Announcement – Network Maintenance

Saturday, November 19, 2016

Network Administration will be performing network maintenance on Saturday, November 19th from 6am-2pm. During that time several services will be affected. Network hardware is scheduled for maintenance which will cause a temporary loss of Internet connectivity for certain buildings. These outages will be brief and disruptions of service minimal. An upgrade to Banner will also be performed.

During the Banner upgrade, the following services will be unavailable:
  • Banner
  • Garnet Gateway
  • Document Management
  • Hyperion
  • Argos
  • Degreeworks

Community Announcement – China Maintenance

Saturday, November 5, 2016

Network Administration will be doing maintenance on our network share China this Saturday, November 5th, from 7-9am. During that time access to China will be unavailable. The data stored on China will not be affected by this. Please direct any questions to the Service Desk at x8222 or

Community Announcement – Google Groups

Wednesday, August 31, 2016

ILS has been moving many of our email lists over to Google Groups.  Due to the large number, we have been doing this in groups of 20-30 over the course of the summer.  When you are part of a list that has been moved over, your list administrator will send you a message notifying you of the change.

Course lists, residence hall lists, major/minor lists, class year lists, and other lists that are automatically generated have NOT been moved over to Google Groups as of yet.  We are actively investigating what it will take to do so.  When that time comes we will be sure to give faculty, students, and staff plenty of advance notice.