Community Announcement – Phishing Scam

Friday, January 20, 2017

I am writing to inform you of a Phishing Scam that is affecting other small Liberal Arts colleges that use the Google suite of web services. The scam starts with an email from another user at the college. There is an attachment in the message. When one clicks on it a screen will pop up asking the user to sign into Google that will look like this:

The only giveaway that this is a scam can be found in the address bar:

The “data:text/html,” part of the address is a sign that the url has been spoofed (a false address that sends your login credentials to the scammers). A legitimate sign in page will also have a green lock icon:

The safest place to sign into your Bates email is either, or by using the Email link on

Microsoft Office – Customize the Microsoft Office Ribbon

Friday, January 20, 2017

The Microsoft Office Ribbon was first introduced with the release of Microsoft Office 2007. Its design replaced the menus and buttons that were once used to navigate through various options and selections. The Microsoft Office Ribbon is a set of toolbars at the top of the window in Microsoft Office programs that is designed to help you quickly and easily find the commands that you use to complete a task. A feature with the Microsoft Office Ribbon is its ability to be customized. Tabs, Groups, and Buttons can be moved, removed or added depending on the features you use the most. Additional information about Customizing the Ribbon in Microsoft Office can be found on the Microsoft Support website.

Community Announcement – Banner Outage

Thursday, January 12, 2017

On Saturday, January 14, 2017 from 6:00am to 10:00am, Information and Library Services will be performing an upgrade to the Banner Administrative System.

During the upgrade, the following services will be unavailable:
• Banner
• Garnet Gateway
• Document Management
• Hyperion
• Argos
• Degreeworks

G Suite – System Status

Tuesday, January 10, 2017

Did you know that you check the system status of G Suite Services? Through the G Suite Status Dashboard, you can view performance information for Google Servers.

G Suite Calendar Tips and Tricks – Appointment Slots

Monday, January 9, 2017

In Google Calendar you can create appointment slots so individuals can schedule time with you during hours you have designated. As an example, a faculty member can block off a period of time in their Google Calendar, and further, separate that time into individual slots for office hours. A URL can then be shared with students, and the student can then select a time slot to meet with their professor. Google Calendar then automatically updates the faculty member’s calendar and the student’s calendar with the appointment. Additional information can be found at: Using Google Calendar Appointment Slots.

Community Announcement – Email Phishing Attempts

Friday, December 16, 2016

In light of recent email messages that attempt to collect your Bates username and password, Information and Library Services would like to offer some tips on what to look for in email messages to determine if they are legitimate or not.

– Protect Yourself – We will never send you a message asking you to verify your account information or password. We do not need your password in order to manage your Bates accounts or provide you service.

– Signature – Messages from Bates Help Desk Services will always contain a standard signature at the bottom of the message detailing our contact information and hours. We will also self identify as Help Desk Services, never some permutation like “helpdesk” or “support team”.

– Accountability – Messages that we send to campus will always be signed at the bottom by an identifiable member of Information and Library Services. Likewise the reply address will always be to another Bates email address ( never to an outside address.

– Verification – Notices of campus wide events or announcements will also be posted in the News section of the ILS web site. ( To verify the authenticity of a message, make sure it also appears on this web page.

– Unique Cases – There are some messages that are sent by our automated systems to remind you of important things like password expiration. While these may not be from a specific individual, they will always be from a Bates address. The instructions in the message will provide you with additional information on how you should proceed starting from the Bates home page.

– If you accidentally shared your Bates Username and Password, please change your password As Soon As Possible! Login to Password Manager and change your Bates password by following these directions.

1) Go to the Bates College home page, and in the lower right corner, click on the “A-Z Index”.
2) In the “P” section, click on “Password Manager”.
3) Login with your current Bates username and password.
4) Select the “Change Password” option along the top menu and create a new Bates password.

As always, if there are any questions, please feel free to contact us!

Community Announcement – Network Maintenance

Saturday, November 19, 2016

Network Administration will be performing network maintenance on Saturday, November 19th from 6am-2pm. During that time several services will be affected. Network hardware is scheduled for maintenance which will cause a temporary loss of Internet connectivity for certain buildings. These outages will be brief and disruptions of service minimal. An upgrade to Banner will also be performed.

During the Banner upgrade, the following services will be unavailable:
  • Banner
  • Garnet Gateway
  • Document Management
  • Hyperion
  • Argos
  • Degreeworks

Community Announcement – China Maintenance

Saturday, November 5, 2016

Network Administration will be doing maintenance on our network share China this Saturday, November 5th, from 7-9am. During that time access to China will be unavailable. The data stored on China will not be affected by this. Please direct any questions to the Service Desk at x8222 or

Community Announcement – Google Groups

Wednesday, August 31, 2016

ILS has been moving many of our email lists over to Google Groups.  Due to the large number, we have been doing this in groups of 20-30 over the course of the summer.  When you are part of a list that has been moved over, your list administrator will send you a message notifying you of the change.

Course lists, residence hall lists, major/minor lists, class year lists, and other lists that are automatically generated have NOT been moved over to Google Groups as of yet.  We are actively investigating what it will take to do so.  When that time comes we will be sure to give faculty, students, and staff plenty of advance notice.