Welcome to the IT Help Desk!

Welcome Bobcats!! As we prepare for the start of the semester, Zoom Web Conferences (Zoom) is one of the tools we utilize to host or join Zoom Meetings and Webinars. As a Bates student, the college provides you with a FREE Bates Zoom account.

To get started, visit http://bates.zoom.us and click on “Just login to your account.” Login with your Bates username and password (the same username and password you would use to access your Bates Gmail account.) Once you login, TEST your account by clicking on https://bates.zoom.us/test, then click on the Join button.

Once your Bates Zoom account has been created, the next time you are prompted to login or if you login from the Zoom Website, please use the SSO (Single Sign-On) option, or you may encounter issues with joining a Zoom Meeting or Webinar hosted by Bates.

The IT Help Desk is the central location for all IT related support and questions. If you are looking for an answer to a problem, start here:

  • Check out our Frequently Asked Questions (FAQs).
    • You can search our FAQs or browse through the different categories.
  • If you are unable to find your answer, submit a service request.
    • This service is only available to current Faculty, Staff, and Students.
  • Anyone may also create a service request by emailing the IT Help Desk.


Our Mission

To ensure that the technology services offered at the College are working in the most efficient and consistent manner for all employees and students.

Meetings and Collaboration

Members of the IT Help Desk Team meet during the following times to collaborate together in order to improve communication, efficiency, and to provide outstanding services to members of the Bates College Community.

Stand Up Collaborative Meetings: Tuesday’s and Thursday’s from 9:00am to 9:15am at the IT Help Desk in The George and Helen Ladd Library.

Weekly Staff Meeting: Wednesday’s from 3:00pm to 4:00pm at an off-site location.