IT Help Desk Archives

Thursday

January 5, 2017 3:32 pm

How do I install an Administrative Network Printer on my computer?

Windows 7: Click on the Windows Start Button. In the Start Menu, click in the Search programs and files. Type…

Thursday

January 5, 2017 3:32 pm

How do I connect my personal devices to the Bates network?

Please visit the following web page for instructions: https://www.bates.edu/ils/2016/uncategorized/bates-secure/ Feedback? Did this FAQ solve your issue?*YesNoFeedback:Name (Optional): First Last Email…

Thursday

January 5, 2017 3:31 pm

How do I change my Security Question in the Garnet Gateway?

Access the Garnet Gateway login web page. https://www.bates.edu/garnet-gateway/ In the login box, enter your 9 digit Garnet Gateway User ID. Next, type in your PIN…

Thursday

January 5, 2017 3:31 pm

How do I obtain a copy of Microsoft Office that I can install on my personal computer?

Bates Faculty, Staff, and Students are now eligible for a free download of the current version of Microsoft Office for…

Thursday

January 5, 2017 3:31 pm

What software is available to Faculty, Staff, and Students for Free or at an Educational Discount?

Bates provides access to well over a hundred different software applications in support of teaching, learning, research, and the administration of the…

Thursday

January 5, 2017 3:30 pm

How do I change my Banner INB Password?

To change your Banner INB Password, you must first be logged into the Banner INB Administrative System. Once logged in,…

Thursday

January 5, 2017 3:30 pm

How do I change my Garnet Gateway PIN?

Login to the Garnet Gateway.​ Click on the Account & Access header. Under the Security section, click on Garnet Gateway. Click on the Change PIN button. Enter your Old Garnet Gateway PIN Create a New…

Thursday

January 5, 2017 3:30 pm

I forgot my Banner INB Password, how can I retrieve or reset it?

If you forgot your Banner INB Password, please contact the Bates College Help Desk at (207) 786-8222/x8222 and a support…

Thursday

January 5, 2017 3:30 pm

If I am out of the country and having problems with accessing the Garnet Gateway, is there an alternate login I can try?

Yes, if you are out of the country you can try to access the Garnet Gateway from https://www.bates.edu/ggaway. Feedback? Did…

Thursday

January 5, 2017 3:29 pm

I forgot my Garnet Gateway PIN. How do I reset it?

If you forgot your Garnet Gateway PIN, you have two options for resetting your PIN.​ Option 1: Access the Garnet Gateway login web page….