IT Help Desk Archives


September 1, 2017 4:51 pm

G Suite – Using Stars in Bates Gmail (IT Training Tip)

Are you a visual person and need a way to mark email messages with a visual cue? Maybe you want…


September 1, 2017 10:55 am

Where are the public computer labs located on-campus?

The following is a list of public computer labs that are available on-campus. Please check the availability of the computer…


August 31, 2017 5:06 pm

How do I stop my iPhone from connecting to Bates Open SSID?

If you have previously connected your iPhone to the Bates Open SSID WiFi and you have also connected to the…


August 31, 2017 2:29 pm

How do I setup a Paw-Print Printer on a Windows Computer (Students)?

To setup the Paw-Print and Paw-Print-Color Printers on your Windows Computer (Students): Note: If you are connected to the Bates…


August 31, 2017 11:29 am

Where are the Paw-Print Printers and Release Stations located on-campus?

The Paw-Print Printers are the college’s public printers accessible to students, faculty, and staff. The Paw-Print Printers utilize Follow Me and…


August 30, 2017 4:46 pm

How do I setup a Paw-Print Printer on a Mac (Students)?

To setup the Paw-Print and Paw-Print-Color Printers on your Mac (Students): Note: If you are connected to the Bates Open SSID…


August 24, 2017 1:58 pm

G Suite – Using Keyboard Shortcuts in Bates Gmail

If you are an Ellucian Banner© user at Bates, you probably understand how using keyboard shortcuts can save you a significant amount of…


August 17, 2017 4:31 pm

G Suite – Managing Contacts

Have you ever looked at your Bates G Suite Contacts and wondered why you have so many contacts collected and how they got…


August 16, 2017 2:46 pm

How do I request a copy of Wolfram Mathematica? 

Wolfram Mathematica is Wolfram’s original, flagship product-primarily aimed at technical computing for R&D and education.  Bates College provides faculty and…


August 16, 2017 2:45 pm

How do I access Wolfram Alpha Pro? 

Wolfram|Alpha Pro is designed as an academic support tool, allowing individuals to gain step-by-step analysis on math/science problems, generate mathematical practice…