Contact Us
The Bates College IT Help Desk is staffed during the following hours:
Professional Staff – Supporting Faculty, Staff, and Students
Professional Staff hours are available during the academic year and during the summer. Professional Staff observes college holidays and the Bates College Help Desk is closed during those periods.
Hours of Operation
| Monday – Thursday | 8:00am – 5:00pm |
| Friday | 8:00am – 5:00pm |
| Saturday | Closed |
| Sunday | Closed |
Hours are in Eastern Time (ET)
Student Staff – Supporting Students
Student Support by Students is only available during the academic year. During the summer months and breaks, student support is provided by Professional Staff during Professional Staff hours.
Hours of Operation
| Monday – Thursday | 8:00am – 1:00am +1 |
| Friday | 8:00am – 10:00pm |
| Saturday | 10:00am – 8:00pm |
| Sunday | 10:00am – 1:00am +1 |
Hours are in Eastern Time (ET)
Professional Staff
Scott P. Tiner, Assistant Director for Client Services
110 Russell St., RM 104
Jeremy Riordan, Senior Technology Support Specialist
Ladd Library, Room 149
Keith M. Hord, Technology Support Specialist
Ladd Library, Room 149
Bruce W. Soper, Technology Support Specialist
Ladd Library, Room 149
Nathan D. Sturtevant, Technology Support Specialist
Ladd Library, Room 149
Lee Philip J. Desiderio, Instructional Support Manager
Ladd Library, Room 118
Benjamin J. Lizzotte, Senior Audio Visual Analyst
Pettengill Hall, Room G67
Benjamin D. Pinkham, Audio Visual Technician
Pettengill Hall, Room G67
Meetings and Collaboration
Members of the IT Help Desk Team meet during the following times to collaborate together in order to improve communication, efficiency, and to provide outstanding services to members of the Bates College Community.
Stand Up Collaborative Meetings: Monday, Wednesday, and Friday from 9:00am to 9:15am at the IT Help Desk in The George and Helen Ladd Library.
Weekly Staff Meeting: Wednesday’s from 3:00pm to 4:00pm at an off-site location.
Finding and Contacting Us
Location:
The Bates College Help Desk is located on the main level of The George and Helen Ladd Library.
Phone:
(207) 786-8222
EMail Address:
helpdesk@bates.edu
Web Address:
http://www.bates.edu/helpdesk
Support Portal:
https://www.bates.edu/helpdesk/service-requests/
Mailing Address:
Bates College
Attention: Help Desk Services
48 Campus Ave.
Lewiston, ME 04240