System Status – Miscellaneous Alerts/Outages


Past History

check Problems Detected
Title:

Zoom Meetings – Connectivity Issues

Description:

Reports from Zoom –

Investigating – We have received reports of a subset of users being unable to start or join meetings as well as reports of slow connection to Zoom’s web services. 

Submitted:

Wednesday, January 9, 2019 @ 12:27 pm

Resolved:

Wednesday, January 9, 2019 @ 2:30 pm – This issue has been resolved.

Notes:

Additional information about the current connectivity issues can be found at: https://status.zoom.us/


check System Issues/Outage
Title:

IT Help Desk Hours/Availability

Description:

During the week of June 12 – June 16, 2017, the IT Help Desk Staff will be attending an on-site Microsoft Windows 10 training.

Submitted:

Friday, June 9, 2017 @ 11:22am

Resolved:

N/A

Notes:

We highly encourage you to view our FAQs for answers to common questions, or you may send an email to the IT Help Desk with your request for help. These messages will be checked throughout the day and responded to if they are time sensitive.  In the case of a technology or computing emergency, contact Scott Tiner.


check System Issues/Outage
Title:

Bates Event Calendar & Bates Today

Description:

The Bates Events Calendar and  Bates Today are currently experiencing technical issues.

Submitted:

Monday, April 10, 2017 @ 1:46pm

Resolved:

Monday, April 10, 2017 @ 2:40pm

Notes:

Our Systems Development and Integration Team is aware of the issue and are working quickly to resolve this issue.

The outage is estimated to be less than 1 hour.


check Problems Detected
Title:

Phishing/SPAM Email

Description:

Bates Community Members may have received an email message with the Subject: Complaint #421, From University Notice. This is a phishing/SPAM message. Please do not reply or provide your Bates Username and Password. If you have compromised your account, please change your password immediately by visiting Password Manager.

2017-04-04_0905

Submitted:

Tuesday, April 4, 2017 @ 9:11am

Resolved:

Wednesday, April 5, 2017

Notes:

None


Icon Legend:

check Status Normal check Problems Detected check System Issues/Outage check System Maintenance

check System Maintenance
Title:

Interlibrary Loan System (ILLiad) Maintenance

Description:

Beginning at 11:00 pm on Friday, January 18, 2019, the Interlibrary Loan System (ILLiad) will be unavailable for maintenance. During the maintenance period, individuals will not be able to login to place new requests or retrieve stored articles.  Individuals attempting to login will receive will receive timeout errors. The estimated maintenance completion time is Saturday, January 19, 2019, at 8:00 am.

Submitted:

Friday, January 18, 2019 @ 2:58 pm

Resolved:

N/A

Notes:

Logins to the My CBBcat System for viewing and renewing items from Bates, CBBcat, and MaineCat will not be affected.