You may request keys and additional access with the Physical Key and Electronic Access Request Form.

You must pick up your keys at the Access Control Office within the Campus Safety Building, 245 College Street.

You will need to present your College ID card to pick up your key.

Before arriving to pick up your key, you must have completed the Physical Key and Electronic Access Request Form. This request must also be approved by your supervisor or appropriate approver prior to visiting the Access Control Office.

If you have lost your ID card, please report the lost card on the Garnet Gateway as soon as possible. After logging into the Garnet Gateway, select the Account and Access option at the bottom right of the window. Scroll to the bottom of the selection for Security and select Bates ID card. Click on Replace: Lost/Stolen/Not Working. From the drop down menu, select whichever applies. Lost, Misplaced, Not Working or Stolen and add any information you think would be helpful.

You may also report your ID Card lost or stolen in person at the Access Control Office, Monday through Friday from 8:30 am to 4:00 pm.

Outside of the office hours, you may also report your ID Card lost or stolen at the Campus Safety Office located at 245 College Street. A temporary card will be issued by Campus Safety, valid until noon the next business day. A temporary card will have the same building and meal access as your photo id card.

Pick up: Your replacement ID Card may be picked up at the Access Control Office after 9:00 am on the next business day. You are required to return the temporary card at the time the replacement ID Card is issued.

Fee for replacement: A $25 fee will be charged to your student account for each replacement card. A $10 fee will be charged if the temporary card is not returned.

Please return all College keys before you leave campus. Keys are returned to the Access Control Office in the Campus Safety building. The building is open 24 hours a day, and a key drop box is available at the Access Control counter.

You are responsible for returning your keys at the end of your school year. Do not leave keys in your room. Do not expect someone else to return the keys for you or give the keys to someone for their use.

All lock changes have been completed or are scheduled. Room keys arriving after June 25 are not eligible for a credit to the student account.

If you forgot to return your keys before you left campus, please contact the Access Control Office at AccessControl@bates.edu. The keys may be mailed to: Access Control Office, 245 College Street, Lewiston, ME 04240. Please use a padded envelope so the keys do not tear through the envelope while in the mail system.