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User Services

Mission:

User Services staff are responsible for supporting the variety of technology needs for all members of the Bates community.

Departments:

 

Curricular and Research Computing:
Pettengill G11 • 786-6386 • email mhanraha

The Curricular and Research Computing Group provides the faculty and students at Bates with academic technology support that promotes the adoption of appropriate technologies across the spectrum of teaching, learning, and research. We offer a wide range of programs and services that help further the creative and innovative practices that characterize our faculty’s pedagogical and scholarly achievements.

Digital Media, Classroom and Event Support:
Pettigrew • 786-6424 • email stiner

The Classroom Technologies Office supports all the audio and visual equipment in classrooms and presentation spaces on campus.  We also manage the loaner pool on campus, a location where all members of the community have access to video cameras, projectors, laptops and many other types of technical equipment.  The CTES office assists our colleagues on campus plan for events that require A/V.  The Digital Media Studios supports all digital video and audio editing on campus, along with supporting all live and Video on Demand streaming for Bates College.

Help Desk Services
Ladd Library • 786-8222 • email helpdesk

Assistance with computing hardware, software & network troubleshooting.

Imaging Center
Coram Library • 753-6945 • email mduvall

The Bates Imaging and Computing Center supports the College’s liberal arts and sciences mission by expanding the capabilities of Bates scholars, artists, researchers, and professionals as they investigate, visualize, create, and communicate knowledge. more…

LRC: Language Resource Center
Roger Williams 105 • 786-6386 • email mhanraha

The Bates College Language Resource Center is the campus home for multilingual computing and curricular development. It offers a wide range of support and services for non-English language acquisition, including technological guidance, the development of curricular materials, lab and classroom support, online streaming of audio and video, and a collection of virtual resources. The LRC supports faculty and students in the creation of innovative new projects that enhance language teaching and learning.

Technology Sales & Service:
110 Russell • 786-6376 • email computer_sales

Purchase computing equipment, printer supplies, check special orders, repairs.

Staff:

  • Andrew White: Director of User Services
    1. Michael Hanrahan: Assistant Director for Curricular and Research Computing
      1. Matt Duvall: Manager, Imaging Center & Institutional Research Associate
      2. Shauna’h Fuegen: Curricular Technology Consultant
      3. VACANT: Curricular Technology Consultant
    2. Susan Murphy: Assistant Director for Technology Support Services
      1. Paul Benham: Desktop Operations Analyst
      2. Lee Desiderio: Instructional Support Manager
      3. Melinda Emerson: Purchasing, Sales and Accounting Specialist
      4. Wil Quenga: Desktop Operations Analyst
      5. Jeremy Riordan: Technology Support Specialist
      6. Greg Struve: Manager Help Desk Services
      7. Matt Thomas: Technology Support Specialist
    3. Scott Tiner: Assistant Director for Digital Media, Classroom and Event Support
      1. Kristen Carey: Digital Media Specialist
      2. Colin Kelley: Manager of Digital Media Studios
      3. Ben Lizzotte: Senior Audio Visual Analyst
      4. VACANT: Audio Visual Tecnician