The survey asks users which IT or library services are important to them and what their level of satisfaction is for each service.

Faculty

Here is a ranked list of the services in the order that were rated as “Very Important” by a majority the faculty, and, for those who use the service, the percentage who said they were “Satisfied” or “Somewhat Satisfied.” Not surprisingly, since faculty members use ILS systems as both scholars and employees, the list of services rated as "Very Important" is about twice as long as those of staff members and students.

1. Email services  
2. Access to online resources from off campus  
3. Departmental printers  
4. Technology in meeting spaces/classrooms  
5. Interlibrary loan  
6. Library databases  
7. Overall computing service  
8. Garnet Gateway  
9. Desktop/laptop computer replacement  
10. Overall library service  
11. Virus protection  
12. Support for technology in meeting spaces/classrooms  
13. The wired network  
14. Performance of wireless access on campus  
15. Email spam filtering  
16. Availability of wireless access on campus  
17. Lyceum  
18. IT Service Desk  
19. Library support for your students' scholarly research  
20. Ladd Library catalog  
21. Library circulation services  
22. Support when you have a Garnet Gateway problem  
23. Physical library collections  
24. Library reference services  
25. Lyceum support  
26. CBB catalog  
27. Support for data backup  
28. Technology support for your students' scholarly research  
29. Library support for your scholarly research  
30. Ladd library website (e.g. library hours, policies)  
31. Technology support for your scholarly research  
32. Departmental/specialized computing labs (e.g. Imaging Center, LRC, DMC)  
33. Subject librarians  
34. Status information on computing problems  
35. Your input into library decisions that affect you  
36. Library research instruction for academic courses  
37. ILS website  
38. Support for your innovative ideas  
39. Support for your specialized computing needs  

A graph of faculty responses provides a more detailed look at these results.

Staff

Here is a ranked list of the services in the order that were rated as “Very Important” by a majority of the staff, and, for those who use the service, the percentage who said they were “Satisfied” or “Somewhat Satisfied.”

1. Email services  
2. Support for technology in meeting spaces/classrooms  
3. Virus protection  
4. Help Desk Services  
5. Access to online resources from off campus  
6. Overall computing service  
7. Garnet Gateway  
8. Email spam filtering  
9. Desktop/laptop computer replacement  
10. Departmental printers  
11. Support when you have a Garnet Gateway problem  
12. Performance of wireless access on campus  
13. Availability of wireless access on campus  
14. Support for data backup  
15. The wired network  
16. Support when you have a Banner problem  
17. Status information on your computing problems  
18. Banner  
19. Support for your specialized computing needs  
20. Technology in meeting spaces/classroms  
21. Your input into computing decisions that affect you  
22. Overall library service  

A graph of staff responses provides a more detailed look at these results.

Students

Here is a ranked list of the services in the order that were rated as "Very Important" by a majority of the students who responded, and, for those who use the service, the percentage who said they were “Satisfied” or “Somewhat Satisfied” with ILS the service:

1. Availability of wireless access on campus  
2. Performance of wireless access on campus  
3. Campus printers  
4. Email services  
5. Lyceum  
6. Garnet Gateway  
7. Physical comfort in the library (e.g. seating, lighting)  
8. Access to online resources from off campus  
9. Quiet work space in the library  
10. Library databases  
11. Virus protection  
12. Overall computing service  
13. Overall library service  
14. Group study spaces in the library  
15. Campus computing labs  
16. Public computers in the library  
17. Email spam filtering  
18. Ladd library catalog  
19. Ladd library website (e.g. hours, policies)  
20. Help Desk Services  
21. The wired network  

A graph of student responses provides a more detailed look at these results.

MISO Survey 2012