About

Welcome to Information and Library Services (ILS). At Bates, we believe that access to information and reliable technology is the foundation of a vibrant academic community. We are more than just a department of systems and stacks; we are your partners in discovery, creativity, and problem-solving.

Information and Library Services supports the mission of Bates College by planning, developing, implementing, and maintaining reliable and responsive information resources, services, and programs. We are dedicated to meeting the evolving needs of our community, ensuring that students, faculty, and staff have the tools they need to excel in an increasingly digital and data-driven world.

Whether you are conducting deep archival research, collaborating on a digital media project, or simply need a quiet place to study, ILS is here to support you. We strive to create an inclusive, accessible, and helpful environment where every member of the Bates community feels empowered to explore new ideas. From the historic collections in our library to the high-speed infrastructure that powers our campus, our goal is to provide seamless integration between traditional scholarship and modern innovation.

Technology and research can sometimes feel complex, but you don’t have to navigate them alone. Our staff is committed to providing friendly, expert assistance with a “people-first” philosophy. If you have questions or need technical support, our doors are always open. We offer specialized hubs for assistance tailored to your needs:

  • The Resource Desk and Reference Librarians: Visit the Resource Desk for guidance on navigating library materials and information services. It is staffed by friendly, helpful, and knowledgeable experts who are ready to help you find exactly what you need. Our Reference Librarians are also available to partner with you on in-depth research and academic inquiries.
    • Research Desk Location: Main level of Ladd Library
    • Research Desk & Reference Phone: (207) 786-6271
    • Research Desk Email: researchlibrarians@bates.edu
  • The IT Service Desk: For all things technology, including software troubleshooting, hardware support, and training. Our team is eager to ensure your technology works for you and not against you. We believe in empowering our community through education. One-on-one training is available if you are learning something new or revisiting old skills that may improve your daily work. We are happy to sit down with you to ensure you feel confident using the tools available at Bates.
    • Location: Main level of Ladd Library (follow the directional signs)
    • IT Service Desk Phone: (207) 786-8222
    • IT Service Desk Email: helpdesk@bates.edu