MISO Survey, Bates College, 2017
Bates is among the more than 125 colleges and universities that have participated in the MISO (Measuring Information Service Outcomes) Survey since its debut in 2005. Additional information and some useful comparative data is available at the MISO Web site: www.misosurvey.org
MISO provides a framework to assess the frequency of use, importance, satisfaction, and knowledge about library and technology services on a college campus on the part of students, faculty and staff members. The survey also provides comparative data that can be used to put the results of an individual campus into context, and provides the opportunity to ask if results at Bates are typical among comparable colleges, or whether they stand out (positively or negatively) in any particular way.
The results allow us to understand the satisfaction levels of faculty, staff and student users. In particular, for 2017 we analyzed satisfaction levels for services, concentrating on those rated as “very important” by the majority of each user group. We were also able to analyze how Bates faculty, staff and students views compare with other colleges with respect to how important they think the service is, how satisfied they are with the services, and to look at the levels of satisfaction in greater detail.Key Findings