REG: Clerical Assistant (S9633C)

Summary

Join the Registrar’s Office this Fall and be part of a team that supports students, faculty, staff, and alumni through a wide range of academic services. We’re looking for friendly, detail-oriented students to assist our office during the semester.

Key Responsibilities:

Greet and assist visitors to the office with professionalism and kindness

Answer the Registrar’s general phone line and direct inquiries appropriately

Support the team with data entry and records processing tasks

This is a great opportunity to gain professional office experience, build customer service skills, and contribute to the behind-the-scenes work that keeps the academic records side of Bates running strong.

Basics

  • Department: Registrar and Academic Systems
  • Supervisor: Samantha Zickgraf
  • Office Location: Lane Hall 110
  • Email: szickgraf@bates.edu
  • Hours: 10
  • Workers: 3

Responsibilities

Provide courteous and helpful assistance to callers by answering the Registrar’s main phone line and directing inquiries as needed.

Accurately process data entry requests with attention to detail and a strong commitment to confidentiality.

Scan, organize, and securely store academic records and documentation.

Welcome and assist visitors to the office in a professional and friendly manner.

Support day-to-day clerical tasks and other administrative projects as assigned.

Please note: This position involves handling sensitive academic information. All student workers are expected to maintain strict confidentiality and comply with the guidelines set forth by FERPA (Family Educational Rights and Privacy Act).

Requirements

Comfortable answering phones and providing clear, professional communication.

Previous experience in customer service or front-facing roles.

Friendly, approachable, and committed to creating a welcoming environment.

Strong attention to detail and the ability to complete tasks with accuracy.

Ability to maintain confidentiality and handle sensitive information with discretion.

Demonstrates critical thinking, sound judgment, and the ability to work independently by using available resources.

Familiarity with Excel or other data entry tools is preferred, but not required.

Reporting

You will report to Samantha Zickgraf, Office Coordinator in the Registrar’s Office. In this role, you’ll collaborate closely with your supervisor and work as part of a supportive and friendly team of professional staff dedicated to serving the Bates community.

Working Conditions

This is a clerical role based in a professional academic office setting. The position may involve extended periods of seated work at a computer, as well as occasional light lifting (up to 25 pounds) to support office operations.

As we are located at the entrance of Lane Hall, student workers may not conduct personal phone calls as well as zoom calls and/or meetings while at the student worker desk.