Specific responsibilities include but may not be limited to: Researches, resolves, and responds to client service requests within a timely manner. Works closely with the IT Service Desk Services Team to develop and maintain high levels of quality services and documentation. Analyzes hardware, software, and networking problems, and then decides on the action to be taken. Provides services during evenings and weekends when required Dispatches other resources as necessary. Communicates critical information to the IT Service Desk Services Team, IT Service Desk Support Partners and Management concerning system interruptions and problems. Participates in team projects that enhance the quality or efficiency of the IT Service Desk. Participates in IT Service Desk monthly team meetings, and professional growth training. Troubleshoots and maintains all printer related issues Maintains professional and courteous behavior to all clients and coworkers Maintains clean and sanitary work space Other duties as assigned.