FAQ

Frequently Asked Questions

What can I expect from my first visit?

Please bring your insurance card to your visit. You will be asked to complete health history paperwork. CMMC hosts a patient portal called MyHealthLink. Students are urged to sign up for the portal. For more information, visit cmmc.org and click on the MyHealthLink link.

Do I have to present my insurance card?

Students will need to present their insurance card when first visiting Health Services. If your insurance plan changes at all while you are at Bates, you will need to provide the new information.

Can I purchase insurance through Bates College?

Bates does offer a student health insurance plan. See more information by clicking here.

Will my insurance cover the services provided at Bates Health Services?

If you have insurance through your family policy, you must let the company know you are at Bates College and determine how to handle all insurance claims while at Bates. Health Services will be unable to process your claim, handle your bills, or answer any questions about your individual policy. If your policy will not work at Bates Health Services (Central Maine Medical Center), we recommend you consider the Bates plan, so that you have coverage in the event you need healthcare while on campus.

In some instances, your insurance policy may require a referral to see a specialist; in this case our staff will contact your Primary Care Provider to expedite the referral. Pre-approval is often needed for x-rays, lab tests, and hospitalizations. If you have purchased the Bates College policy, the Patient Services Representative can help you with certain questions you may have. You are still responsible for understanding your policy and following the needed procedures and claim form requirements.

Can I still go to Bates Health Services if I don’t have Bates Insurance?

All insured students can be seen at Bates Health Services, regardless of insurance provider.

Will I need to pay a copay?

Bates College will pay up to $45.00 for a co-pay or co-insurance for each visit. Any remaining amount owed will be billed directly to the student. You will not need to provide your co-pay or co-insurance payment to see a provider at Health Services. Please contact your insurance company for more information on your individual co-pay and co-insurance.

What will happen to my medical records?

Students and alumnae can access their medical records for seven years from the date of graduation.

How do I request a copy of my medical records?

You can access your Bates medical record for seven years from the date of your graduation.

If you need a copy of your medical records, please email healthservices@bates.edu, or call 207-786-6199.   Please note what records you are requesting and where they should be sent on this release form.

Please allow up to 10 business days for processing of medical records requests.

What type of medical professional will I see when I visit Health Services?

Health Services is staffed by resident family physicians, faculty family physicians, nurse practitioners and nurses. Central Maine Medical Center’s resident physicians are medical school graduates who have been accepted by the hospital’s three-year Family Medicine Residency Program for advanced training in family medicine. They are supervised by residency faculty physicians who have completed their own residency training and now work as medical educators. Residency faculty also see patients at the CMMC Family Medicine Residency at 76 High Street in Lewiston.

What diagnostics does Health Services provide?

Testing services available at Bates Health Services include:

  • Strep Throat Testing
  • Pregnancy Testing
  • Mono Testing
  • HIV Testing
  • Glucose Monitoring for Diabetes Care

Visit the Services Provided link for more information about diagnostics and other health testing.

Where can I get my prescription(s) filled?

Bates Health Services offers onsite prescription delivery service for students, Monday through Friday. A courier service will drop off medications to Post and Print at around 11:00 a.m. and 2:30 p.m. each day; you will receive an email when your package is ready. Medication will be sent in a sealed envelope with your name and number on the outside; your Bates ID and signature will be required for pickup. Please complete the CMMC Pharmacy / Bates College Delivery Request Form if you are interested in the prescription delivery service.

Prescriptions can also be filled by the CMMC Pharmacy, located on the ground floor of the 12 High Street Medical Office Building. The CMMC Pharmacy is open Monday through Friday, 7 a.m. to 7 p.m. and Saturday from 9 a.m. to 1 p.m. The CMMC Pharmacy can be reached at 207-795-7177.

What are my options when Health Services is closed?

If Health Services and St. Mary’s Urgent Care are closed, students can go the CMMC Emergency Department, located on the CMMC Campus at 300 Main Street in Lewiston. The college offers transportation to assist you in getting to a medical provider when Health Services is closed. The CMMC Emergency Department can be reached by phone at 207-795-2200. For more information visit the Accessing Services link.

If I need to go to CMMC Health Services’ off hours, will I need to pay a copay? If so, how much?

CMMC requires payment of any applicable copay fees prior to providing service. The copay amount will depend on your insurance company’s fee schedule, but is usually less than the copay for an emergency department visit. CMMC accepts cash, checks, debit cards and major credit cards.

I’m traveling internationally. Where can I receive the proper vaccinations?

Health Services can complete a consultation and physical examination prior to international travel, and will provide referrals for the necessary vaccinations through CMMC.

I need a ride to a specialist’s office for my medical appointment but I don’t have a car. How can I get there?

There are several options for transportation to and from an off campus medical appointment. Many students ask a friend with a car to help them when possible. The college offers the Bobcat Express for students with appointments off campus. Bates also provides a Zip Car program to students and there are taxis that serve the Lewiston/Auburn area. Finally, cab service can be arranged by calling City Cab at 207-784-4521 or 2-in-1 Taxi at 207-784-0117

I’ve sustained an injury which is making it difficult for me to walk to my classes. I have a car but don’t know where to park on campus while I’m in class.

For special circumstances, such as injuries making walking difficult, a temporary special parking permit may be issued. To receive a temporary parking permit for medical reasons, please contact healthservices@bates.edu.

What should I do if I need to miss a class due to illness?

What do I need to know about Health Insurance and shared information?

If you are treated on campus by Bates Health Services, details regarding your illness or injury and its treatment are entered into your medical record.

If you are treated the CMMC Emergency Department, details regarding your illness or injury and its treatment will be provided to your health insurer. This information will in turn be shared with the policy holder. If the policy holder is someone other than you, such as one or both of your parents, they will be made aware of the encounter, including the nature of your injury or illness.

What vaccinations are required to attend Bates?

All college students in Maine are required to show proof of immunity to measles, mumps, and rubella with documentation of two doses of MMR after the first birthday or with immune titre lab results for each disease. Additionally, students must show documentation of a tetanus/diphtheria booster within 10 years prior to enrollment. In the event that a communicable disease, including but not limited to measles, mumps, rubella, or pertussis, is identified on campus, students who are not immune from that disease shall be excluded from school for one incubation period following the latest case of the disease. Students who are excluded from school may have to withdraw from the college for the remainder of the semester or longer, depending on the timing and length of incubation period. If a previously non-immune student then receives MMR immunizations following the identification of a disease on campus, this student must wait one incubation period following completed MMR immunization before returning to school. Please note, incubation periods vary based on disease type and “completed MMR immunization” is defined as 2 doses of MMR separated by 28 days after the first birthday.