Health Services FAQ

What can I expect from my first visit?

Please bring your insurance card to your visit if you have not been seen here before or if you have a change in your insurance carrier. You will be seen regardless if you have this information on you or not but will be asked to email it or stop by with the information. You may be asked to complete health history paperwork. CMMC hosts a patient portal called MyHealthLink. Students are urged to sign up for the portal. For more information, visit and click on MyHealthLink.

If you walk in and would like to be seen, you will be first evaluated by an RN before seeing a provider if appropriate.

Do I have to present my insurance card?

Students will need to present their insurance card when first visiting Health Services. If your insurance plan changes at all while you are at Bates, you will need to provide the new information.

Can I purchase insurance through Bates College?

Bates does offer a student health insurance plan. See more information by clicking here.

Will my insurance cover the services provided at Bates Health Services?

If you have insurance through your family policy, you must let the company know you are at Bates College and determine how to handle all insurance claims while at Bates. Health Services like most healthcare clinics will be unable to process your claim, handle your bills, or answer any questions about your individual policy – you must work with your health insurance company directly. If your policy will not work at Bates Health Services (Central Maine Medical Center), it is required that students find a plan that supports their medical care at Bates, and students may also consider the Bates Student Health Insurance Plan – this ensures all students have coverage in the event they need healthcare while on campus.

In some instances, your insurance policy may require a referral to see a specialist; in this case our staff will contact your Primary Care Provider to expedite the referral. Pre-approval is often needed for x-rays, lab tests, and hospitalizations. If you have purchased the Bates College policy, the Patient Services Representative can help you with certain questions you may have. You are still responsible for understanding your policy and following the needed procedures and claim form requirements.

Can I still go to Bates Health Services if I don’t have Bates Insurance?

All insured students can be seen at Bates Health Services, regardless of insurance provider.

Will I need to pay a copay?

Bates College will pay up to $45.00 for a co-pay or co-insurance for each visit. Any remaining amount owed will be billed directly to the student. You will not need to provide your co-pay or co-insurance payment to see a provider at Health Services. Please contact your insurance company for more information on your individual co-pay and co-insurance.

What will happen to my medical records?

Students and alumnae can access their medical records for seven years from the date of graduation.

How do I request a copy of my medical records?

You can access your Bates medical record for seven years from the date of your graduation.

If you need a copy of your medical records, please email, or call 207-786-6199.   Please note what records you are requesting and where they should be sent on this release form.

Please allow up to 10 business days for processing of medical records requests.

What is the privacy policy of Health Services?

Privacy is extremely important when a student receives healthcare at Health Services. Records created and maintained by this department are considered student treatment records and the student’s privacy of such information is governed by federal and state laws.  Unless specifically authorized by law or required by court order, private medical information and student treatment records will not be shared or released without the consent of the student.

To authorize the release of health information, a student must sign the Authorization for Release of Student Health Information.

For a full review of CMMC’s Privacy Practices, you may read the CMMC Notice of Privacy Practices.

What type of medical professional will I see when I visit Health Services?

Health Services is staffed by resident family physicians, faculty family physicians, nurse practitioners and nurses. Central Maine Medical Center’s resident physicians are medical school graduates who have been accepted by the hospital’s three-year Family Medicine Residency Program for advanced training in family medicine. They are supervised by residency faculty physicians who have completed their own residency training and now work as medical educators. Residency faculty also see patients at the CMMC Family Medicine Residency at 76 High Street in Lewiston.

What diagnostics does Health Services provide?

Testing services available at Bates Health Services include:

  • Strep Throat Testing
  • Pregnancy Testing
  • Mono Testing
  • Glucose Monitoring for Diabetes Care

Visit the Services Provided link for more information about diagnostics and other health testing.

Where can I get my prescription(s) filled?

Bates Health Services offers onsite prescription delivery service for students, Monday through Friday. A courier service will drop off medications to Post and Print at around 2:30 p.m. each day; you will receive an email when your package is ready. Medication will be sent in a sealed envelope with your name and number on the outside; your Bates ID and signature will be required for pickup. Please complete the CMMC Pharmacy / Bates College Delivery Request Form if you are interested in the prescription delivery service.

Prescriptions can also be filled by the CMMC Pharmacy, located on the ground floor of the 12 High Street Medical Office Building. The CMMC Pharmacy is open Monday through Friday, 7 a.m. to 7 p.m. and Saturday from 9 a.m. to 1 p.m. The CMMC Pharmacy can be reached at 207-795-7177.

For more immediate medication needs, we often utilize the CVS at 446 Sabattus Street, Lewiston as this is within walking distance of the campus.

What are my options when Health Services is closed?

If Health Services and St. Mary’s Urgent Care are closed, students can go the CMMC Emergency Department, located on the CMMC Campus at 300 Main Street in Lewiston. The college offers transportation to assist you in getting to a medical provider when Health Services is closed. The CMMC Emergency Department can be reached by phone at 207-795-2200. For more information visit the Accessing Services link.

If this is non urgent but you have a health concern after hours or on the weekend, you can call the number at Health Services (207-786-6199) and a provider from the Family Medicine Residency Program will call you back.

If I need to go to CMMC Health Services’ off hours, will I need to pay a copay? If so, how much?

CMMC requires payment of any applicable copay fees prior to providing service. The copay amount will depend on your insurance company’s fee schedule, but is usually less than the copay for an emergency department visit. CMMC accepts cash, checks, debit cards and major credit cards.

I’m traveling internationally. Where can I receive the proper vaccinations?

Health Services can complete a consultation and physical examination prior to international travel, and will provide referrals for the necessary vaccinations through CMMC.

I need a ride to a specialist’s office for my medical appointment but I don’t have a car. How can I get there?

There are several options for transportation to and from an off campus medical appointment. Many students ask a friend with a car to help them when possible. The college offers the Bobcat Express for students with appointments off campus. Bates also provides a Zip Car program to students and there are taxis that serve the Lewiston/Auburn area. Finally, cab service can be arranged by calling City Cab at 207-784-4521 or 2-in-1 Taxi at 207-784-0117

I’ve sustained an injury which is making it difficult for me to walk to my classes. I have a car but don’t know where to park on campus while I’m in class.

For special circumstances, such as injuries making walking difficult, a temporary special parking permit may be issued. To receive a temporary parking permit for medical reasons, please contact

What should I do if I need to miss a class due to illness?

If you are feeling ill and cannot attend class, it is your responsibility to inform your professor directly. Faculty should communicate their course attendance policies, and some may require notification from Health Services if you are absent due to illness. At Health Services, we will send notification to faculty for illness that includes the date you were seen at Health Services, as well as relevant recommendations from the healthcare professional by whom you were seen, or verification that we have received documentation from an outside medical provider demonstrating illness.

What do I need to know about Health Insurance and shared information?

If you are treated on campus by Bates Health Services or anywhere in the Central Maine Healthcare network, details regarding your illness or injury and its treatment are entered into your medical record. Your health insurance will be billed for services received, and this information will in turn be shared with the policy holder. If the policy holder is someone other than you, such as one or both of your parents, they will be made aware of the encounter, including the services for which the health insurance was billed.

I am studying abroad and need to fill my prescriptions for the duration of the time I’ll be away. How do I do this?

Make an appointment with Health Services to get an increased number of refills of your prescription. The provider you see will help work with the pharmacy and your insurance to get what you need.

What vaccinations are required to attend Bates?

  • All college students in Maine are required to show proof of immunity to measles, mumps, and rubella with documentation of two doses of MMR after the first birthday or with immune titre lab results for each disease.
  • Students must show documentation of a tetanus/diphtheria booster within 10 years prior to enrollment.
  • To help protect our campus and community against COVID-19, Bates will require that all students be fully vaccinated against COVID-19 before coming to campus this fall for the academic year 2021-2022 – for questions about this requirement, please find the FAQ here.

In the event that a communicable disease, including but not limited to COVID-19, measles, mumps, rubella, or pertussis, is identified on campus, students who are not immune from that disease shall be excluded from school for one incubation period following the latest case of the disease. Students who are excluded from school may have to withdraw from the college for the remainder of the semester or longer, depending on the timing and length of incubation period. If a previously non-immune student then receives MMR immunizations following the identification of a disease on campus, this student must wait one incubation period following completed MMR immunization before returning to school. Please note, incubation periods vary based on disease type and “completed MMR immunization” is defined as 2 doses of MMR separated by 28 days after the first birthday.