Understanding Your eBill
Tips for accessing and understanding your eBill.
Q. How do I access my eBill?
A. You can view your eBill by following these instructions:
- Visit the Garnet Gateway and login using your User ID and PIN
- Click on the “Student Financial Services” tab
- Under the Billing & Student Accounts menu, select View eBills
- Click on the bill (displayed by month) that you want to see, the most recent bill will appear first in the list
Q. What if I forget my password?
A. To reset your password, please contact the Bates College Help Desk at 207-786-8222 or firstname.lastname@example.org
Q. How do eBills work?
A. Students can authorize parents and other individuals to have view access to their Garnet Gateway financial aid and/or student account records — once authorized, users are provided with login credentials which can be used to access the student’s online information and the eBill. Bates send an e-mail to students and authorized users when the eBill is ready. The eBill can be viewed and printed by the student or parent.
Q. I want my parent to receive my eBill — can you add my parent?
A. You, the student, are the only person who can establish permission for parents or others to view your information, and you have the ability to modify your selections at any time.
Q. How can I change my e-mail address for billing notifications?
A. If you are a student, billing notification will always be sent to your Bates email address. Parents should forward email address changes to email@example.com
Q. Can you send me a paper copy of the bill?
A. We are not able to send paper copies of the bill. You may print a copy of the eBill for your records.
Q. Why have paper bills been eliminated?
A. By eliminating paper bills, Bates have been able to deliver information more efficiently to families, conserve resources, and cut down on the expenses associated with mailing nearly 12,000 paper statements annually.
Q. How will I know when my eBill is ready?
A. Each month when bills are ready, you and the people you’ve authorized will receive an email notification that the bill is ready.
Q. Are eBills secure?
A. Yes, eBills can only be viewed from within the Garnet Gateway, which is a secure environment.
Q. When I make a payment, will I see it on my eBill immediately?
A. The eBill is a ‘snapshot’ of the charges, payments, and anticipated credits to the student account as of a specific date. This information is updated each billing cycle, whenever there is activity on the account. Payments that are made after the receipt of an eBill will appear on the next eBill, if a balance still exists on the student’s account.
Q. Does Bates accept credit card or online payments?
A. Bates College does not accept credit cards; however, you may make online payments using a checking or savings account at www.afford.com/bates. Online payments are processed by Tuition Management Systems (TMS) and can take up to ten business days to appear on your account.
Q. My parents and/or I have applied for a loan, but it doesn’t appear on my eBill — why is this?
A. Loans do not typically appear on the first semester eBill, as Student Financial Services is still in the process of certifying eligibility. If you have applied for a student or parent loans that is not reflected on your statement, you may deduct one-half of the amount for which you’ve applied when you make your payment. Federal loans that have been certified will be disbursed to the student’s account during the first week of classes.
Q. My eBill shows authorized and memoed amounts — what does that mean?
A. Authorized financial aid is aid that has been approved and processed, but must wait for an official disbursement date to arrive before it can be applied to the student’s account. Memo items may include financial aid that is still in the process of being authorized, such as a Federal Perkins or Direct Student or Parent Loan, or anticipated monthly payments through Tuition Management Systems (TMS). Both authorized and memoed amounts have already been deducted from the balance due on your eBill.
Q. Who do I contact if I have questions about individual items on my bill?
A. If you have questions about comprehensive fee charges and financial aid that appear on your eBill, you can contact Student Financial Services at 207-786-6096. If you have questions about charges for items like the ones that appear on the list shown below, you must contact the office responsible for posting those charges.
|Charge||Department|| Phone Number
|Dorm damage, personal damage, furniture storage or removal||Physical Plan||207-786-6205|
|Health Services||Health Center||207-786-6199|
|Overdue fines, book replacement||Ladd Library||207-786-6263|
|Parking permits/fines, ID replacement, lockout charges||Bates Security||207-786-6254|
|Athletic gear and equipment||Bates Athletic Dept.||207-786-6368|
Q. My account has a credit balance – how do I request a refund?
A. If a credit balance is the result of overpayment or the application of financial aid, you may request a refund by completing a Request for Refund Form (PDF) and returning it to Student Financial Services. If you do not request a refund, any credit balance will remain on the account to be applied to future charges.
Q. I don’t need student health insurance because I’m already covered through my parent — how do I remove the charge for student health insurance that appears on my bill?
A. To waive Bates Student Health Insurance coverage, please follow these steps:
- Log into the Garnet Gateway, select Student Financial Services from the tabs at the top of the page, then choose the third option under Billing & Student Accounts — Student Health Insurance Waiver.
- Enter the following information about your existing insurance policy: policyholder name, insurance company and policy number.
- When you have submitted the online waiver form, you will receive a confirmation number as documentation that the form has been submitted.
If you experience any problems completing the form, you may contact Student Financial Services at 207-786-6096. If you have questions concerning policy coverage, please contact the Bates Health Center at 207-786-6199. At this time, only students have the ability to waive health insurance online.
Q. Who should I contact if I have other questions?
A. The Student Financial Services Office is located in Libbey Forum, at the corner of College Street and Mountain Avenue. We are available to help students and parents Monday through Friday, 9 a.m. to 4:00 p.m.. Please feel welcome to visit, call or e-mail our office if you have questions.