REG: Clerical Assistant (S9633C)
Summary, Scope, and Responsibilities
| Join the Registrar’s Office this summer and be part of a team that supports students, faculty, staff, and alumni through a wide range of academic services. We’re looking for a friendly, detail-oriented student to help keep things running smoothly during the summer months.
Key Responsibilities: Greet and assist visitors to the office with professionalism and kindness Answer the Registrar’s general phone line and direct inquiries appropriately Support the team with data entry and records processing tasks This is a great opportunity to gain professional office experience, build customer service skills, and contribute to the behind-the-scenes work that keeps the academic records side of Bates running strong. |
The Basics
Department:Registrar and Academic Systems
Supervisor:
Samantha Zickgraf
Office Location:
Lane Hall
Email:
szickgraf@bates.edu
Hours:
10-12
Workers:
1
Qualifications, Requirements, and Responsibilities
Responsibilities
Provide courteous and helpful assistance to callers by answering the Registrar’s main phone line and directing inquiries as needed
Accurately process data entry requests with attention to detail and a strong commitment to confidentiality
Scan, organize, and securely store academic records and documentation
Welcome and assist visitors to the office in a professional and friendly manner
Support day-to-day clerical tasks and other administrative projects as assigned
Please note: This position involves handling sensitive academic information. All student workers are expected to maintain strict confidentiality and comply with the guidelines set forth by FERPA (Family Educational Rights and Privacy Act).
Requirements
Comfortable answering phones and providing clear, professional communication
Previous experience in customer service or front-facing roles.
Friendly, approachable, and committed to creating a welcoming environment
Strong attention to detail and the ability to complete tasks with accuracy
Ability to maintain confidentiality and handle sensitive information with discretion
Demonstrates critical thinking, sound judgment, and the ability to work independently by using available resources.
Familiarity with Excel or other data entry tools is preferred, but not required
Reporting
You will report to Samantha Zickgraf, Office Coordinator in the Registrar’s Office. In this role, you’ll collaborate closely with your supervisor and work as part of a supportive and friendly team of professional staff dedicated to serving the Bates community.
Working Conditions
This is a clerical role based in a professional academic office setting. The position may involve extended periods of seated work at a computer, as well as occasional light lifting (up to 25 pounds) to support office operations.