The Ombuds Program

The Ombuds Program at Bates provides assistance to staff and faculty seeking appropriate paths to resolving workplace concerns. An ombudsperson is an impartial and confidential resource available to all employees in the college community. They provide opportunities for discussion and a review of options for informal resolutions.

Bates College provides members of the college community with a variety of resources for resolving workplace concerns. Employees may access whichever resource they feel most comfortable with to assist them.

Your Supervisor

The Ombuds

  • Anita Charles – 786-8349
  • Edili Lopez – 786-6094
  • Eileen Messina – 755-5996
  • Mike Milliken – 753-6936
  • Anelise Shrout – 786-6483
  • Scott Tiner – 786-6396
  • Chelsea Turner – 786-8373

Human Resources
786-6140

Office of Equity and Inclusion
786-6031

Employee Assistance Program
888-238-6232

Independence

  • Independent from offices of the college.
  • Neutral and Impartial
  • The Ombudsperson does not engage in any situation which could create a conflict of interest.

Confidentiality

  • All communications with those seeking assistance is in strict confidence unless given specific permission to do so. The only exception to this privilege of confidentiality is where there appears to be imminent risk of serious harm.

Informality

  • This is an informal resource to help employees resolve conflicts.

Our team can assist you by:

  • Listening
  • Providing prompt, impartial, and confidential assistance
  • Identifying options for resolving workplace concerns
  • Providing answers to questions or to assist in finding someone who can
  • Explaining college policies and procedures
  • Assisting you with carrying a complaint forward
  • Supporting/accompanying employees in personnel meetings

Our team cannot:

  • Override or enforce college policy
  • Advocate for specific outcomes
  • Provide legal advice
  • Require employees to take action
  • Mediate workplace disputes
  • Maintain any records or documentation

Meet Our Team

photo of Anita Charles

Anita Charles

Associate Professor of Education and Director of Secondary Teacher Education

786-8349
acharles@bates.edu

Anita Charles is an Associate Professor and Director of Secondary Teacher Education at Bates. In the past, she has taught a wide variety of ages and abilities, from first graders through adult learners. She was a longtime high school teacher for English, French, and Alternative Education programming. She has mentored many new and student teachers, and has presented teacher workshops on a wide range of topics around the state and beyond.

Anita was a Fulbright Scholar in India in 2016 and again in 2023. In 2022, a Bates Phillips Fellowship allowed her to travel to Zambia and Tanzania where she conducted a study on education nonprofits in Sub-Saharan Africa. Recently, in Short Term 2026, she returned to Zambia with a group of Bates students who spent time working in rural primary and secondary schools.  Anita’s scholarly interests include Teacher Education, Literacy, Comparative and International Education, and Special Education.

Edili Lopez

Assistant Dean of the Faculty for Academic Resource Support

786-6094
elopez2@bates.edu

As the Assistant Dean of the Faculty for Academic Resource Support, Edili Lopez oversees student development programs, including research grants and fellowships. She serves as the point person for the Visa Faculty Program; Language Assistant Program; the STEM Scholars Program; Commencement. Edili also coordinates the Mount David Summit and works on various aspects of Commencement. She also supervises the academic administrative assistants across campus and the Arts Events Manager.

photo of Eileen Messina

Eileen Messina

Advancement Training & Events Specialist

755-5996
emessina@bates.edu

Eileen Messina has been a member of the Bates community for 15 years. Before coming to campus, Eileen spent several years working in retail management and training, as well as in international shipping as a buyer. Her family moved here from upstate NY, she was raised in Auburn, and is very active in the Lewiston/Auburn community. When her kids were younger, she was actively involved in the local schools and a member of the library advisory board, and is currently serving as a poll worker for every election. Though her job involves a lot of data, she is from an artsy family, and is a woodwinds player in the community orchestra, is very involved in theater throughout Maine as a director and actor, and is a cantor at the Basilica of Sts. Peter and Paul here in Lewiston. Eileen wants this role as an ombudsman for the college to be a way to give back and contribute to the Bates community, making sure everyone has a place where they feel heard.

photo of Mike Milliken

Mike Milliken

Manager of Community Well-Being & Coordinator of Club Sports

753-6936
mmillike@bates.edu

Mike Milliken has worked at Bates since 2007 and has served in a variety of roles across the college. He currently manages B Well, the employee wellness program, and also works with Athletics, Recreation, and Club Sports.

Mike holds degrees in Community Health Education and Exercise Science & Nutrition and has served as a Bates Ombud since 2016. He values the strong sense of community at Bates and enjoys helping people navigate challenges and build meaningful connections.

Outside of work, Mike enjoys spending time with his family, exploring the Maine outdoors, and staying active through sports and fitness. He is also a proud member of the Smiling Goat Lane Precision Juggling Corps – Maine’s most decorated (and entirely self-proclaimed) precision juggling team.

photo of Anelise Hanson Shrout

Anelise Hanson Shrout

Associate Professor of Digital and Computational Studies and History

786-6483
ashrout@bates.edu

Anelise Hanson Shrout has worked at Bates since 2018, as a faculty member in the programs in digital and computational studies, American studies and the department of history. She has also served as the faculty parliamentarian and is on the board of Riverside Cemetery. Anelise lives in Lewiston and enjoys the Riverwalk and Garcelon Bog trails, the Maine MILL, and introducing her twin sons to Maine outdoors, historic sites and local arts.

photo of Scott Tiner

Scott Tiner

Director for Client Services

786-6396
stiner@bates.edu

Scott Tiner has worked in ILS at Bates since 2001. He is currently the Director for Client Services and supports essential campus resources, including the IT Helpdesk. Scott has a Bachelor’s degree in Secondary Education from Boston University and an MBA from the University of New Hampshire. In his spare time, he enjoys golfing, fishing, woodworking and camping.

photo of Chelsea Turner

Chelsea Turner ’94

Leadership Gifts Officer

786-8373
cturner3@bates.edu

Chelsea Turner ’94 is a Leadership Gift Officer on the Advancement Team at Bates College. In her role, Chelsea connects with alumni and parents across parts of New England, Northern California, and the Pacific Northwest, keeping them connected to campus life and helping them find meaningful ways to support the college—both philanthropically and through volunteer engagement.

An alumna herself, Chelsea returned to Bates after a successful career in government relations and public health.  No matter the industry, her career has always been driven by a simple passion: working with people.

Chelsea earned her Bachelor of Arts from Bates College and her Master of Public Administration from the University of Connecticut.  She is also a proud mom of two teenage sons and an avid skier.