Starting in the Fall of 2026 laundry at Bates is now FREE for all students! Thanks to the advocacy of the Bates College Student Government, Facility Services is thrilled to announce a major upgrade to our campus laundry experience. Over the summer, we installed brand-new washers and dryers in all residence halls and transitioned from a pay-per-load model to a completely free-play system.

How to Use Laundry Facilities

Doing Laundry is now as easy as putting a load in the machine with detergent and pressing start. There is no card reader to pay, simply press start.

Get Started with “One Tap Away”

Laundry rooms have posters with a link to download the “One Tap Away” app, which is free and available on the App Store and Google Play. The app is not required to use the machines, but provides helpful features such as machine availability status and the option to submit a service request if a machine is out of order.  

App Perks:

• Online Monitoring: Check machine availability before heading to the laundry room.
• Notifications: Receive alerts on your device when your cycle is done.

Reporting Machine Issues

If you encounter an out-of-order machine, the fastest way to get it fixed is to report it directly to our service provider, CSC ServiceWorks. While we highly encourage you to utilize the One Tap Away app to report issues directly for the quickest vendor response, please rest assured that you are always welcome to report ongoing machine issues to the Bates Facility Services Work Control team. If submitting to work control, please include the license plate number of the machine that is not functioning.

• Use the App (Preferred): Open the One Tap Away app, select ‘Create a Service Request’, enter the machine ID found on the machine decal, and follow the steps on the app.
• Use the Website: Visit cscsw.com/request-service, enter the machine ID found on the machine decal, and follow the steps online to submit.
• Call for Help: If you still need help, give them a call at 1-844-272-9675.

Unique Cases

There are several houses that have washing machines and dryers serviced directly by Bates Facility Services.  If you are doing laundry in one of these buildings and experience an issue, please contact Facility Services work request to report it.  Facility Services will likely need to contact an outside service provider to fix the issue, which could take several days.  Locations that have Bates-owned machines are:

356 College

84 Bardwell

94 Russell

Laundry 101