For Students – Important Information


Contact Facility Services on line here, by e-mail at, or by phone at 207-786-6449 for problems associated with:

  • Bates furniture
  • Bathroom toilets, sinks, showers, urinals
  • Guest mattresses
  • Insects/pest control
  • Key/lock problems
  • Lofting/bunking beds
  • Luggage (airline delivery of lost luggage)
  • Room temperature
  • Washer/dryer
  • Window shades/screens

Check with your building Custodian for:

  • Cleaning accessories
  • Lightbulbs
  • Paper towels
  • Toilet paper

Contact ILS/IT here or at 207-786-8222 for:

  • Cable
  • Internet
  • Phone
  • Wireless


Washer/Dryer Card problems:   College Store at 207-786-6121

Packages/Mail:  Post & Print at 207-786-6098

Lost keys/IDs:  Access Control at 207-786-6379

Dorm Damage: 207-786-6205

Bicycles:  Register your bike through Security at 207-786-6254.

A list of bike racks and storage areas is available here.

Refrigerator Rentals: Contact either ReFridge or New England Student Services:  401-405-0920 or  (ReFridge is solely fridges, NE services is the combo units).

Having a BBQ or other event? Reserve through Bates Events at EMS.

Will Facility Services enter my room when I’m not there?  Yes, we need to enter rooms to make repairs if a work order is submitted. We will always respect a student’s privacy and belongings.  Unless it is an emergency, we do not enter student rooms prior to 9:30 am.

NO Bates furniture may be removed from student rooms.

Fees and damage charges will apply.

NO summer storage is available on campus.

Off-campus storage is available here.


 Questions? Check our website: or call us at 207-786-6449.