For Students – Important Information


Contact Facility Services on line here, by e-mail at, or by phone at 207-786-6449 for problems associated with:

  • Bates furniture
  • Bathroom toilets, sinks, showers, urinals
  • Guest mattresses
  • Insects/pest control
  • Key/lock problems
  • Lofting/bunking beds
  • Luggage (airline delivery of lost luggage)
  • Room temperature
  • Washer/dryer
  • Window shades/screens

Check with your building Custodian for:

  • Cleaning accessories
  • Lightbulbs
  • Paper towels
  • Toilet paper

Contact ILS/IT here or at 207-786-8222 for:

  • Cable
  • Internet
  • Phone
  • Wireless


Washer/Dryer Card problems:   College Store at 207-786-6121

Packages/Mail:  Post & Print at 207-786-6098

Lost keys/IDs:  Access Control at 207-786-6379

Dorm Damage: 207-786-6205

Bicycles:  Register your bike through Security at 207-786-6254.

A list of bike racks and storage areas is available here.

Refrigerator Rentals: Contact either ReFridge or New England Student Services:  401-405-0920 or  (ReFridge is solely fridges, NE services is the combo units).

Having a BBQ or other event? Reserve through Bates Events at EMS.

Will Facility Services enter my room when I’m not there?  Yes, we need to enter rooms to make repairs if a work order is submitted. We will always respect a student’s privacy and belongings.  Unless it is an emergency, we do not enter student rooms prior to 9:30 am.

Year-end information: Vacated rooms that are not left in broom clean condition will be assessed a $50 per person fee.  “Broom clean condition” means that the occupant removes anything that was not originally in the room when they entered; free of all debris, personal effects, and at a minimum, swept clean after their belongings have been removed.  Extra brooms and vacuums will be available in the dorms for your use.  DO NOT leave items behind in your room.  We clean when you vacate and any items left behind are disposed of or donated to charity.

NO Bates furniture may be removed from student rooms.

Fees and damage charges will apply.

NO summer storage is available on campus.

Off-campus storage is available here.