For Students – Important Information
Contact Facility Services on line here, by e-mail at firstname.lastname@example.org, or by phone at 207-786-6449 for problems associated with:
- All general maintenance and repair needs in residence halls
- Bathroom toilets, sinks, showers, urinals, towel bars
- Window shades/screens
- Insects/pest control
- Bates furniture including lofting/bunking beds and guest mattresses
- Key/lock problems
- Luggage: Airline delivery of lost luggage is received at Cutten Maintenance Building loading dock
- Room temperature issues: Check our website for additional information about heating and cooling
- Washer/dryer: Vendor information is posted directly at machines. If in doubt contact Facility Services
Check with your building Custodian for: cleaning supplies, light bulb changes, paper towels, and toilet paper
Will Facility Services enter my room when I’m not there?
Yes, we need to enter rooms to make repairs if a work order is submitted. We will always respect a student’s privacy and belongings. Unless it is an emergency, we do not enter student rooms prior to 9:30 am.
What if I have an issue after hours?
If you have a facilities emergency after hours contact Security at 207-786-6254. They will assess the issue and call in someone to fix your problem is it can’t wait until the next day.
Other Helpful Campus Services
ILS: Contact Help Desk online at www.bates.edu/ils or at 207-786-8222 for cable, internet, or wifi problems
Washer/Dryer Card problems: College Store at 207-786-6121
Environmental Health and Safety: 207-786-8226
Packages/Mail: Post & Print at 207-786-6098
Lost keys/IDs: Access Control at 207-786-6379
Bicycles: A list of bike racks and storage areas is available here
Events: Reserve through Bates Events at https://events.bates.edu/VirtualEms/Login.aspx.
Room and Services Information: See https://www.bates.edu/housing/main/room-information/
Year-end information: Vacated rooms that are not left in broom clean condition will be assessed a $50 per person fee. “Broom clean condition” means that the occupant removes anything that was not originally in the room when they entered; free of all debris, personal effects, and at a minimum, swept clean after their belongings have been removed. Extra brooms and vacuums will be available in the dorms for your use. DO NOT leave items behind in your room. We clean when you vacate and any items left behind are disposed of or donated to charity.
NO Bates furniture may be removed from student rooms. Fees and damage charges will apply.
NO summer storage is available on campus, including bikes. A list of off-campus storage is available here
Questions? Check our website: http://www.bates.edu/facility/ or call us at 207-786-6449.
Scan this QR Code to Submit a Service Request