ILS: Help Desk Technology Assistant (S9710B)

Summary, Scope, and Responsibilities

The Help Desk Technology Assistant will be responsible for providing customer and technical computing assistance to clients within the Bates College Community. The Technology Assistant will work closely with the Help Desk Services Team and Senior Student Technology Assistants to provide superior assistance to the members of the college community. As a Technology Assistant, you will be responsible for troubleshooting, researching and resolving issues related to computer hardware, and software.

Specific responsibilities include but may not be limited to:



The Basics

Department: Information and Library Services
Supervisor: Jeremy Riordan
Office Location: Help Desk Services, 149 Ladd Library
Pay Grade: B
Hours: 8
Workers: 15-20

Qualifications, Requirements, and Responsibilities


An aptitude for providing excellent customer services. Excellent communication skills. Comfortable working with a broad range of technology and software. Ability to quickly search for problem descriptions and sift through large search results for accurate problem resolutions. Familiarity with Macintosh and Windows operating systems. Experience with a range of common desktop applications like Microsoft Office, Internet Explorer, Mozilla Firefox, Mozilla Thunderbird, Anti-Virus and Anti-Spyware software. Responsible with time management. Desire to learn and succeed. Desired: The assistant must possess the ability to work well with other people, including students, faculty and staff. Strong interpersonal, organizational and documentation skills. Familiarity with UNIX/Linux. Knowledge and experience with backing up computers and re-installing Operating Systems from scratch.


Reports to: Greg Struve Coordinates/Works closely with: Help Desk Services Team