ILS: IT Service Desk Technology Field Assistant (S99820)
Summary, Scope, and Responsibilities
The IT Service Desk Technology Field Assistant will be responsible for providing customer and technical computer assistance to clients within the Bates College Community. You will work closely with the IT Service Desk staff to assist with deliveries, computer pickups, and any other field tickets that come in. The hours of operation for this position are M-F 8:00 AM – 4:00 PM.
The Basics
Department:Information and Library Services
Supervisor:
Keith Hord
Office Location:
IT Service Desk
Email:
khord@bates.edu
Pay Grade:
Hours:
12
Workers:
1
Qualifications, Requirements, and Responsibilities
Responsibilities
The IT Service Desk Technology Field Assistant is responsible for picking up assets across campus and moving them from one location to another. This could also include setting assets up, and showing our clients how to use these devices.
Requirements
An aptitude for providing excellent customer service. Excellent communication skills. Comfortable working with a broad range of technology and software. Familiarity with Macintosh and Windows. Responsible with time management.
Desired: The assistant must possess the ability to work well with other people, including students, faculty, and staff. Strong interpersonal, organizational, and documentation skills. Familiarity with U
Required: Must be van certified or willing to get certified so you can drive on campus. Must be able to lift 5-10lbs. Must be able to work 8-15 hours a week within the hours of operation M-F 8:00 AM - 4:00 PM.
Reporting
The IT Service Desk Technology Field Assistant reports directly to the IT Service Desk Student Manager, but will also work with other staff members of the IT Service Desk.